Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savan Brahmbhatt

Melbourne,VIC

Summary

IT generalist with a wide variety of skills, able to adapt and learn on the fly as necessary. I am an enthusiastic, reliable and friendly individual who is looking for an opportunity to utilize and expand my skillset. A quick learner who works well in teams while also being able to work independently to deliver projects. Strong attention to detail and ability to effectively manage my time.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Level 2 Helpdesk Engineer

Axiom IT
Melbourne, Victoria
01.2021 - Current

Level 1 Helpdesk Engineer

Axiom IT
Melbourne, Victoria
06.2019 - 12.2020
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Collaborated with teams to solve technical customer problems across Office 365 product suites.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Contributed to knowledge base by creating and maintaining articles and other technical documents.
  • Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
  • Drafted documentation on tutorials and FAQs to eliminate unnecessary service calls and avoidable user errors.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Prepared test systems for replication of user issues.

IT Field Service Technician(Dell and Lenovo)

Unisys
Melbourne, Victoria
06.2018 - 06.2019
  • Diagnosed and determined system issues to route for repair.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Built and repaired computers according to schedule.

Sales Representative Team Leader(Technology)

Officeworks
SouthYarra, Victoria
06.2015 - 05.2018
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Produced sales documents, finalized deals and filed records.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Recruited, hired and trained new hires to optimize profitability.
  • Replenished and arranged items to maintain appearance.
  • Operated register, handled cash and processed credit card transactions.

Education

Bachelor of Information Technology - Information Technology

University of Ballarat
Melbourne, VIC
12.2013

Skills

  • Time Management
  • Troubleshooting and Testing
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Friendly, Positive Attitude

Certification

MS-100 Microsoft 365 Identity and Services Nov-2019

Dell Computer Engineering Certification June-2018

Lenovo Computer Engineering Certification June-2018

Timeline

Level 2 Helpdesk Engineer

Axiom IT
01.2021 - Current

Level 1 Helpdesk Engineer

Axiom IT
06.2019 - 12.2020

IT Field Service Technician(Dell and Lenovo)

Unisys
06.2018 - 06.2019

Sales Representative Team Leader(Technology)

Officeworks
06.2015 - 05.2018

Bachelor of Information Technology - Information Technology

University of Ballarat

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Savan Brahmbhatt