Savanna Baumann
Dunsborough,WA
Summary
Attentive customer service representative, delivering exceptional service through active listening and adept problem-solving. A dedicated team player known for reliability and strong organizational skills. Proficient at managing multiple priorities with a positive attitude, and committed to meeting company goals by willingly taking on added responsibilities when needed.
Overview
9
9
years of professional experience
Work History
Client Relationships Manager
Kleopatras PTY LTD
08.2023 - 01.2024
- Maintained meticulous records of client interactions, ensuring precision in account management and reporting.
- Developed strong relationships with clients through consistent follow-up and attention to detail.
- Guided seamless onboarding experiences for new clients, providing expert assistance with product setup and training.
- Nurtured client relationships through regular communication and prompt resolution of concerns.
Social Media Management
Self Employed Services
03.2021 - 01.2023
- Maintained consistent brand representation and high-quality content delivery across all social media platforms.
- Displayed strong work ethic by meeting deadlines, surpassing client expectations, and adapting to social media trends and algorithms.
- Generated engaging content, including graphics, and captions, to enhance client presence across various social media platforms.
- Monitored and analyzed performance metrics to optimize content and drive audience engagement and growth.
- Managed client accounts and responded promptly to inquiries, maintaining positive online presence.
Night Fill Team Member
Woolworth's Supermarket
10.2019 - 01.2021
- Maintained store safety standards by identifying and promptly addressing potential hazards.
- Improved customer satisfaction by efficiently restocking shelves and ensuring clean store environment.
- Upheld company policies regarding product rotation, minimizing instances of expired merchandise.
- Promoting positive work environment through active participation in Fill Team meetings and fostering open communication with coworkers.
- Demonstrated commitment by willingly working overtime to support team efforts in completing tasks effectively and promptly, ensuring team success.
Childcare Educator
Kids Inn Childcare Dalyellup
01.2020 - 10.2020
- Facilitated cohesive childcare program through effective coordination with staff members, promoting teamwork and collaboration.
- Ensured children's well-being by consistently monitoring activities indoors and outdoors, prioritizing health and safety.
- Implemented hands-on learning opportunities to foster exploration, problem-solving, and critical thinking skills.
Childcare Educator
College Community Child Care Centre
10.2019 - 07.2020
- Collaborated with parents to address individual child needs and conduct regular progress report discussions.
- Cultivated strong relationships with families, maintaining open communication channels to support each child's growth and well-being optimally.
- Created secure and inclusive classroom environment where every child felt valued, utilizing diverse learning approaches and offering compassionate care.
Store Assistant
Cape To Cairo
11.2019 - 02.2020
- Conducted price checks, scanned items, applied discounts, and generated receipts to facilitate customer transactions.
- Enhanced store efficiency by accurately maintaining inventory records and replenishing merchandise as required.
- Welcomed customers warmly, assisted in locating merchandise, and offered appropriate suggestions.
- Professionally addressed customer complaints, effectively resolving issues and transforming negative experiences into positive outcomes.
Waitress & Cashier
Misty Falls Spur Steak Ranch
10.2017 - 04.2018
- Provided attentive customer service, ensuring positive dining experience for patrons.
- Took orders accurately and efficiently, demonstrating excellent communication skills.
- Handled cash transactions and processed payments with precision and professionalism.
Volunteer
African Splendor Tea Garden
05.2015 - 11.2016
- Delivered exceptional service with friendly attitude.
- Accurately noted and served customer orders.
- Maintained cleanliness and organization of all necessary areas.
Volunteer
Hard Drive Cafe
06.2016 - 07.2016
- Assisted patrons with computer usage and basic troubleshooting.
- Ensured clean and organized environment for patrons' convenience and comfort.
Volunteer
Bollie Creche Nursery School And After Care Centre
03.2016 - 04.2016
- Assisted childcare staff in organizing and supervising activities for children.
- Helped maintain safe and nurturing environment for children to play and learn.
Education
Certificate III - Early Childhood Education And Care
South Regional TAFE
Bunbury, WA07.2020
Skills
- Relationship Building and Management
- Customer Service
- Verbal and Written Communication
- Organization Skills
- Time Management
- Adaptability
- Attention to Detail
- Problem-Solving
- Analytical Skills
- Strong Work Ethic
Additional Information
Visa Status: Partner (subclass 820)
Granted July 2021
References available upon request.
Timeline
Client Relationships Manager
Kleopatras PTY LTD
08.2023 - 01.2024
Social Media Management
Self Employed Services
03.2021 - 01.2023
Childcare Educator
Kids Inn Childcare Dalyellup
01.2020 - 10.2020
Store Assistant
Cape To Cairo
11.2019 - 02.2020
Night Fill Team Member
Woolworth's Supermarket
10.2019 - 01.2021
Childcare Educator
College Community Child Care Centre
10.2019 - 07.2020
Waitress & Cashier
Misty Falls Spur Steak Ranch
10.2017 - 04.2018
Volunteer
Hard Drive Cafe
06.2016 - 07.2016
Volunteer
Bollie Creche Nursery School And After Care Centre
03.2016 - 04.2016
Volunteer
African Splendor Tea Garden
05.2015 - 11.2016
Certificate III - Early Childhood Education And Care
South Regional TAFE
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