Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Savanna Szelski

53 Francis St, Ascot Vale,VIC

Summary

Well-qualified and driven individual with a gentle and considerate approach to customer service. Tertiary education in communication studies and art history. Currently completing a postgraduate master's degree in cultural & heritage materials conservation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Framing & Sales Assistant

Studiocraft
01.2023 - Current
  • Delivered high-quality, pro-active customer service.
  • Collaborative negotiation with clients to achieve desired presentation of artwork.
  • Expert handling of artwork and skilled recommendation of framing options.
  • Managing negative feedback professionally and tactfully.
  • Maintaining email correspondence with long-term clients and negotiating large orders, such as interior designers, galleries and art dealers.
  • Confident phone manner and high-quality communication when answering calls, fielding enquiries and trouble-shooting customer concerns.
  • Strong relationships built with workshop staff and communicating customer's needs to colleagues.
  • Assisting framer's with matt board cutting, sizing and trimming artworks, cutting foam core, use of spray booth for application of adhesives, adjusting and adhering artworks in preparation for framing.

Art Handler

Menzies Art Brands
09.2021 - 11.2023
  • Supported art conservation efforts by properly handling and storing artwork, allowing for the preservation of cultural heritage for future generations.
  • Managed packing of gallery art in preparation for auction.
  • Classified and assigned registration numbers to artifacts and supervised inventory control.
  • This role is ongoing, freelance position developed through positive rapport with management.

Retail & Sales Assistant

Backpacking Light
07.2022 - 03.2023
  • Opened and closed store independently on Sundays and prepared nightly bank drop for owner.
  • Use of Lightspeed POS to process sales, returns, online orders and gift card activations.
  • Use of Shopify POS & CRM embedded tools to manage contacts & regular customers, and enable marketing automation such as email campaigns.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Used personal anecdotes of hiking & camping to help customers with their purchases and build rapport.
  • Strong relationships with colleagues to promote solidarity with team members and create a good working environment.

Receptionist

Melbourne Centre Of Psychotherapy And Consultancy
03.2022 - 07.2022
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • General front desk operations including managing phone calls, emails and social media.
  • Organisation of diary with Powerdiary, managing cancellations and finding new clients for first time appointments.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Working in a pet-friendly workplace and managing the needs of colleague's pets.

Customer Service Representative

Computershare Limited
07.2021 - 02.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.
  • Answered high-volume flow of customer calls with minimal wait times.

Medical Receptionist

Reservoir Private Hospital
12.2019 - 12.2020
  • Organized and maintained patient chart filing system.
  • Received and routed laboratory results to correct clinical staff members.
  • Maintained strict confidentiality of patient information.
  • Helped patients complete necessary medical forms and documentation.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed the breath test clinic and undertook glucose, fructose and dairy intolerance tests for patients.

Education

Masters of Cultural Materials Conservation -

University of Melbourne
Parkville, VIC
01.2025

Bachelor of Fine Arts -

University of Melbourne
Southbank, VIC
10.2020

Bachelor of Communications -

University of New South Wales
Sydney, NSW
10.2017

Skills

  • Excellent written and verbal communication
  • Team cooperation and people-oriented
  • Analytical and critical thinking
  • Expansive, creative thinking, incl problem-solving
  • Engaging with diverse customers and clientele
  • Computer proficiency incl booking systems, cloud-based systems, web-based applications & Microsoft Office

Certification

  • Working with Children Check
  • Victorian Driver's License

Accomplishments

  • Digitisation Project of The Warrnambool Standard, funded by Holsworth Heritage Grant, in collaboration with Warrnambool Historical Society, 2023-2024.
  • Preventative conservator at Como House, National Trust, 2023-ongoing.
  • Co-curator and exhibition designer for ARI gallery space, Hyacinth, 2021-2022.

Timeline

Framing & Sales Assistant

Studiocraft
01.2023 - Current

Retail & Sales Assistant

Backpacking Light
07.2022 - 03.2023

Receptionist

Melbourne Centre Of Psychotherapy And Consultancy
03.2022 - 07.2022

Art Handler

Menzies Art Brands
09.2021 - 11.2023

Customer Service Representative

Computershare Limited
07.2021 - 02.2022

Medical Receptionist

Reservoir Private Hospital
12.2019 - 12.2020

Masters of Cultural Materials Conservation -

University of Melbourne

Bachelor of Fine Arts -

University of Melbourne

Bachelor of Communications -

University of New South Wales

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Savanna Szelski