Savannah Angus
NAIRNE,SA
Summary
Motivational leader and organisational problem-solver with advanced supervisory, team building and customer service skills. With experience stepping into an array of roles and quickly making positive changes and personal growth to drive company success. Focused on using efficiency, dedicated customer service and morale-team building/collaboration techniques to maximise employee performance and customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cash Office and Scanning Assistant
Kloses Supermarkets
Balhannah, SA
02.2024 - Current
- Managed and handled cash for checkout operators and the store
- Ticketing, pricing and shelf labels
- External and Internal phone calls
- Performed daily deposits in accordance with bank policies and procedures.
- Manage and assist refunds and exchanges
- Engage with customers in a friendly and courteous manner
- Assist customers with complaints and issues
Duty Manager
Kloses Supermarkets
Nairne, Littlehampton, Balhannah, SA
08.2022 - Current
- Monitored performance of staff members, offering advice where appropriate.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Created positive work environment for employees and delivered exceptional customer service.
- Completed thorough opening, closing and shifts to maintain operational standards each day.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Supermarket Assistant
Kloses Supermarkets
Nairne, Littlehampton, Balhannah, SA
10.2020 - Current
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Assisted in stocking shelves and organizing displays.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Bakery Coordinator
Kloses Supermarkets
Nairne, SA
03.2022 - 07.2023
- Resolved customer complaints in a timely manner while upholding company standards.
- Quality stock control and accurate ordering
- Managed daily operations in a productive and organised manner
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Coached and trained new staff members, providing guidance on department procedures.
Education
High School Diploma -
Cornerstone College
Mount Barker, SA11-2019
Skills
- Customer Service
- Multi-talented all rounder
- Adaptable and attentive fast learner
- Inspiring team building empathy and resilience
- Dependable and active team member
- Excellent verbal and communication skills
- Pleasant, warm and confident nature
- Willing attitude and likes to be out of ones comfort zone
Certification
- St Johns First Aid Certificate - 2023
Interests
I have a passion for people and building connections which I have discovered from working in a team environment and customer service. I thrive on being a positive role model and take pride in inspiring and motivating the people around me. I am creatively driven and enjoy all areas of the arts including mixed medias, writing and design. I am a people person but I also adore animals, I take pride in learning about them and their importance to our earth.
Timeline
Cash Office and Scanning Assistant
Kloses Supermarkets
02.2024 - Current
Duty Manager
Kloses Supermarkets
08.2022 - Current
Bakery Coordinator
Kloses Supermarkets
03.2022 - 07.2023
Supermarket Assistant
Kloses Supermarkets
10.2020 - Current
High School Diploma -
Cornerstone College