Summary
Overview
Work History
Education
References
Timeline
Generic

Savannah Berry

Delaneys Creek

Summary

Experienced Customer Service Representative with 4 years of experience working in a fast-paced call centre. Detail-oriented team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Furthermore willingness to take on added responsibilities to meet team goals and align with company values.

Overview

6
6
years of professional experience

Work History

Compulsory Third Party

Youi Insurance
11.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address clients needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services about CTP.

Insurance Sales Representative

Youi Insurance
11.2020 - 11.2022
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Generated quotes and proposals for clients to match individual needs.
  • Developed sales strategies to increase sales of insurance policies to meet KPI's.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Bar Attendant

Kilcoy Exchange Hotel
03.2018 - 11.2020
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Year 12 Certificate -

St Columban's College
Caboolture
12.2017

References

  • Kylie Williams

0477800006

Management, Kilcoy Exchange 


  • Luke Bartholomew

0412066624

Management, YOUI Insurance 


  • Matthew Peate (Current)

0412686943

Management. YOUI Insurance 


Timeline

Compulsory Third Party

Youi Insurance
11.2022 - Current

Insurance Sales Representative

Youi Insurance
11.2020 - 11.2022

Bar Attendant

Kilcoy Exchange Hotel
03.2018 - 11.2020

Year 12 Certificate -

St Columban's College

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Savannah Berry