Savannah Cooper
Shellharbour,NSW
Overview
3
3
years of professional experience
Work History
Expression of Interest -Administration Officer
Shellharbour City Council
Shellharbour, NSW
12.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, and other written correspondence as required by staff.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Created spreadsheets in Microsoft Excel for record-keeping.
- Handled correspondence, including drafting emails, memos, and reports for staff.
Customer Service Trainee
Shellharbour City Council
Shellharbour, NSW
02.2023 - 12.2023
- Collaborated with other departments to ensure customer satisfaction.
- Answered phone calls from customers regarding enquiries or complaints.
- Responded to emails from customers seeking assistance or advice.
- Provided feedback to management on ways to improve customer experience.
Administration Assistant
Terralong St Surgery Kiama
Kiama
12.2022 - 02.2023
- Answer and respond to customer requests
- Answer calls in a fast-paced environment
- Use digital software to manage and book appointments
- Processing patient billing and receipts
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Completing general admin duties including emailing, scanning and faxing.
Crew member
Hungry Jacks Shellharbour City
Shellharbour City
04.2021 - 12.2022
- Provide a high level of customer service (customer focused role)
- Work closely within a team to maintain customer flow, including working with the shift Manager
- Food preparation, including adhering to strict safety and hygiene standards
- Clean equipment, fittings and restaurant areas
- Handle money and balancing.
Education
Certificate III - Business Administration
TAFE
Shellharbour, NSW09-2024
National WHS General Construction Induction Training -
Accelerated Training
Dapto, NSW03.2022
Skills
- Excellent customer service
- Well presented
- Excellent communication skills
- High level of English and Mathematics achievement
- Punctual
- Excellent time management skills
- Document Preparation
- Invoice Processing
- Calendar Management
- Minute Taking
Referees
- Jenny Davies, Road Safety Officer: Jenny.Davies@shellharbour.nsw.gov.au (0421044113)
- Graham Suckley, Aquatics and Recreation Manager: Graham.Suckley@shellharbour.nsw.gov.au
Timeline
Expression of Interest -Administration Officer
Shellharbour City Council
12.2023 - Current
Customer Service Trainee
Shellharbour City Council
02.2023 - 12.2023
Administration Assistant
Terralong St Surgery Kiama
12.2022 - 02.2023
Crew member
Hungry Jacks Shellharbour City
04.2021 - 12.2022
Certificate III - Business Administration
TAFE
National WHS General Construction Induction Training -
Accelerated Training
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