Savannah-Leigh Homer
Lennox Head,NSW
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at The Inn and Seed Heritage. Skilled in negotiation and conflict resolution, adept at fostering positive work environments. Holds essential certifications including RSA and FIRST AID, demonstrating a commitment to safety and service excellence.
Overview
8
8
years of professional experience
Work History
Hostel Receptionist
The Inn
12.2023 - 11.2024
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Fostered positive work environment amongst employees through open communication conflict resolution leading low staff turnover rate.
- Negotiated favorable contracts with suppliers for goods and services required at the caravan park.
Manager
The Rig Gym
12.2022 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Generated leads through sales promotions and word-of-mouth.
Caravan Park Manager
Lakeview Tourist Park
04.2020 - 12.2022
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Fostered positive work environment amongst employees through open communication conflict resolution leading low staff turnover rate.
- Negotiated favorable contracts with suppliers for goods and services required at the caravan park.
Gaming Bartender
Central Coast Leagues Club
01.2020 - 03.2022
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
- Demonstrated versatility by covering various roles within the establishment as needed, including server or prep cook responsibilities when necessary.
- Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
- Maintained a strong knowledge of gaming consoles, accessories, and software available for use within the establishment, providing accurate information to customers as needed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Retail Manager
Seed Heritage
01.2017 - 12.2021
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Skills
RSA
RCG
WHITE CARD
FIRST AID
TMP TICKET
TCP ticket
Timeline
Hostel Receptionist
The Inn
12.2023 - 11.2024
Manager
The Rig Gym
12.2022 - 01.2024
Caravan Park Manager
Lakeview Tourist Park
04.2020 - 12.2022
Gaming Bartender
Central Coast Leagues Club
01.2020 - 03.2022
Retail Manager
Seed Heritage
01.2017 - 12.2021