Savannah Maisano

In my current position my task include confirming all bookings for the next coming day, replying and sending emails to customers and emailing suppliers to get prices on air-con parts so I can do a itemised quote up for the customer.

Answering phone calls is also a common task, fulfilling customer needs and booking them in for either a quote, a repair or a service on there air-con and deciding which technician the job best fits, while ensuring my technicians are driving the easiest route possible and not having to back track.

I am also in charge of sending out invoices, ensuring all billing adds up, chasing customers for payment and sending review messages when the job is completed and paid.

Cleaning the office to ensure when customers walk in everything looks as tidy as possible. These cleaning tasks include vacuuming, doing dishes, cleaning the kitchen, wiping down desks including the managers and bosses office.

Once a week I also do the office top up, whatever the office is needing such as dish washing liquid, toilet paper, office snacks etc I go out and get.

• Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
• Used time management and efficient cleaning methods to meet deadlines.
• Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
• Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
• Assisted in the training of new staff members on company policies, procedures, and best practices for residential cleaning services.
• Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
• Attended roughly 2-4 houses a day depending on how large the homes were and how long the service was booked for

While working at a day care centre on a traineeship I was assigned a variety of tasks including caring for all children's physical and emotional needs as well as supporting their education and teaching them new skills such as organising games and recreational activities.

Helping each child participate and succeed in every way I could. Protect children's health and safety. Help children learn good eating, dressing and toileting habits and to ensure all kids were having the most fun they could while learning.

Filled out timesheets and paperwork according to identified requirements. Learnt new materials, processes, and programs quickly. Ensured all washing was clean and done while also ensuring the rooms were tidy and as germ free as possible to ensure less chances of the children or staff catching anything.

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained clean reception area to promote positive, professional environment for clients.
• Greeted incoming visitors and customers professionally and provided friendly assistance.
• Answered multi-line phone system and enthusiastically greeted callers.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.