Savannah Scardigno
Flinders Park,SA
Summary
I am currently seeking a long-term career within the Westpac Banking Corporation. I would like to express my interest for a personal banker or customer service specialist role. I have worked for the group now for 14 months and within this time have been able to develop the skills needed to fulfill one of these roles. I have completed relief within the role and thoroughly enjoyed the position. I look forward to the opportunity to assist more customers
Prior to working within the group, I have experience with both KPIS and customer service. I have developed important skills in uncovering my customers wants and needs and helping them to achieve them. I am extremely flexible with in the workplace, and I always look forward to a challenge.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor, Bank SA
Westpac Banking Corporation
11.2023 - Current
- Have continued learning and developing skills practiced as customer service officer
- Ensuring customer satisfaction by addressing and resolving issues in a timely manner.
- Processing transactions including high volume cash/transfers, RTGS, overseas transfers – all basic teller transactions in both traditional and modern branches.
- Participating in calling hubs and generating precooked appointments, setting future follow ups. Finding opportunities to assist customers through proactive calls and over the counter conversations.
- Booking a minimum of 5 appointments per week. Contributing towards the branches needs met target
- Following correct account opening procedure's and having compliant conversations. Communicating professionally with customers and explaining appropriate products suitable.
- Organising morning meetings once a week and planning team activities. Running skilling and growth sessions and assisting with other team responsibilities.
- Completing home loan reviews: helping customers budget and save better with their home loans. By reconstruction their banking and accounts, relinking or linking up offset accounts, reviewing their rate, savings the customers thousands.
Customer Service Officer, Bank SA
Westpac Banking Corporation
04.2023 - 11.2023
- Processing transactions including high volume cash/transfers, RTGS, overseas transfers – all basic teller transactions in both traditional and modern branches
- Looking & uncovering opportunities and creating conversations
- Asking open questions to uncover home loans and opportunities for banking reviews
- Averaging 10-20 leads sent per week
- Proactively contacting customers and inviting them in for banking reviews
- Averaging 20-50 calls per week
- Following compliance policies within branch and appropriate privacy protecting practice
- Managing concierge by greeting customers, organising appointments, and responding to queries
- Management of fraud/scam cases
- Knowledge of Power of Attorney/Estates process
- I am currently working on developing my skills in this area.
Customer Service Adviser
Telstra
01.2022 - 03.2023
- Floor management duties such as organising customer wait times, making appointments, greeting incoming customers
- Some 2IC requires, such as delegating lunch breaks, training new staff. Organising morning meetings.
- Working towards and hitting KPIs, maintaining knowledge of new products and features
- Agreeing to non-disclosure statements
- Following procedures to protect customer data
- Providing exceptional customer service and striving to improve the overall customer experience practicing fair trade procedures, company policies and regulations.
Cashier
Coles Supermarkets
04.2018 - 12.2021
- Provide a high level of customer service, acknowledge complaints
- Use of pos systems, collection of payments and providing accurate change
- Completion of opening and closing procedures such as counting tills, preparing floats
- Cash handling experience.
Education
Bachelor of Business - Financial Planning
University of South Australia
04.2027
SACE Studies -
Nazareth Catholic College
01.2021
Skills
- Building rapport
- Customer Service
- Critical Thinking
- Organisation
- Leadership
References
- Bridget Fletcher, Manager at BankSA and Westpac , 0466 867 848
- Christie Wills, Manager at BankSA and Westpac, 0435 702 704
- Antoni Monda, Manager at Telstra, 0478 896 733
Training
- First Aid and CPR
- Working with Children Check
- Recognising Abuse and Neglect Training
Timeline
Customer Service Advisor, Bank SA
Westpac Banking Corporation
11.2023 - Current
Customer Service Officer, Bank SA
Westpac Banking Corporation
04.2023 - 11.2023
Customer Service Adviser
Telstra
01.2022 - 03.2023
Cashier
Coles Supermarkets
04.2018 - 12.2021
Bachelor of Business - Financial Planning
University of South Australia
SACE Studies -
Nazareth Catholic College
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