Savannah Williams
Yanchep,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Yanchep Inn
01.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Housekeeper
Ocean View Motel
04.2020 - 01.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
High School Diploma -
Kelmscott Senior High School
Kelmscott, WA12-2009
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Attention to Detail
- Written and oral communication
- Professionalism and Integrity
- Relationship Building
- Cash Management
- Staff Training and Development
- Performance Management
- Business Administration
- KPI Setting and Review
- Strong leadership
- Employee engagement
- Staff Management
- Inventory Oversight
- Goal-Oriented
Certification
- FoodSafe Food Handler's Certification
- W.A Driver's License
- First Aid Certification
- OSHA Certified
- Approved Manager Licence
- RSA Certification
- Infection Control Training Certificate's- Covid 19 training
Timeline
Duty Manager
Yanchep Inn
01.2022 - Current
Housekeeper
Ocean View Motel
04.2020 - 01.2022
High School Diploma -
Kelmscott Senior High School
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