Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Affiliations
References
Timeline
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Savannah Young

Hawthorn,Australia

Summary

Dedicated and organised Marketing Coordinator bringing excellent communication skills and a proactive nature, with a proven history of performing with integrity and efficiency. Detail-oriented and able to work effectively unsupervised, and quickly master new skills. Recent graduate within the communications industry, with a strong desire to contribute my knowledge to the business in order to expand company growth.

Strengths include meticulous planning, scheduling, and monitoring of marketing campaigns to optimise strategies and enhance results. Skilled in coordinating the development of collateral, with a strong focus on effective communication and team leadership.

Overview

8
8
years of professional experience

Work History

Marketing and Communications Coordinator

Consolidated Power Projects
Adelaide, SA
09.2023 - Current
  • Developed a brand new website, including creation of all written content, graphics, and layout.
  • Created and distributed press releases, news articles, newsletters, brochures, and other collateral materials.
  • Created and maintained a 'News Desk Live' channel, which was televised to all national office and site locations.
  • Conducted market research to identify trends in customer preferences and industry developments.
  • Developed the annual marketing strategy, outlining plans for the upcoming year, along with budgets and timelines.
  • Reviewed staff feedback to pinpoint areas for enhancing communication channels.
  • Provided support in developing corporate communications plans and executing public relations initiatives.
  • Created and managed social media content to enhance engagement and strengthen brand presence on LinkedIn and Facebook.
  • Wrote, proofed, and edited content in accordance with established brand guidelines for internal and external outlets.
  • Proposed initiatives to help promote general awareness of the company.
  • Organized and maintained a marketing calendar to ensure timely execution of campaigns and initiatives.
  • Monitored responses to promotional content, adjusting messages to achieve objectives.

Administration Coordinator

Consolidated Power Projects
Adelaide, Australia
01.2022 - 09.2023
  • Welcoming and greeting visitors
  • Answering phone calls and connecting callers to appropriate personnel
  • Gathering, entering, and updating data to maintain records and databases
  • Maintaining office supplies by continually checking inventory and ordering items
  • Scheduling and coordinating meetings, appointments and travel arrangements for various staff and upper management
  • Working with the finance department to file receipts and reimbursements
  • Completing and managing purchase orders with various suppliers
  • Performing data entry and other administrative tasks to support departments, including stamping and filing
  • Receiving and re-routing incoming parcels and mail
  • Screening and responding to emails, messages, and other correspondence to free up senior management members time
  • Handling diverse needs for staff, suppliers, and stakeholders in-person, by phone or through email
  • Tracking and coordinating preventive maintenance and pressing repairs with outside vendors
  • Assisting with planning, organizing, and coordinating company events
  • Guiding new employees through the orientation and onboarding process
  • Scanning and filing forms, reports, correspondence, and receipts
  • Developing and implementing organizational structures and procedures for the office

Assistant Business Support Officer

AGL Energy
Adelaide, Australia
07.2022 - 12.2022
  • Served as company concierge to employees, particularly upper management
  • Prepared meeting agendas and tracked meeting minutes, recording discussions
  • Organized meeting materials, prepared rooms, and documented activities
  • Scheduled and confirmed appointments for upper management
  • Identified and resolved complex problems impacting operations management and business direction
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Composed and prepared routine correspondence, letters, and reports with job-related software
  • Created reports using advanced data management and software skills

Dispute Resolution Specialist

AGL Energy
Adelaide, Australia
06.2016 - 12.2022
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth
  • Managed high-volume of inbound and outbound customer complaint calls
  • Maintained and updated records of general customer service data using SAP systems
  • Referred unresolved customer complaints to designated departments for further investigation
  • Engaged in detailed conversations with customers to determine their stated and unstated needs
  • Handled customer enquiries effectively by quickly gaining trust, approaching complex situations with care, and resolving problems to maximize efficiency
  • Prepared and evaluated CRM reports to identify problems and areas for improvement
  • Assisted customers that expressed they were in a vulnerable or dangerous position with a high level of care, urgency, and confidentiality
  • Promoted available products and services to customers during service, account management and order calls
  • Collected deposits or payments and arranged for billing
  • Met or exceeded KPI benchmarks on consistent basis
  • Applied strong problem-solving and interpersonal skills to resolve conflicts

Education

Bachelor of Communication and Media -

University of South Australia
04.2023

Attainment in Retail Makeup and Skincare -

Media Makeup Academy
01.2013

SACE Completion -

Blackwood High School
01.2013

Skills

  • Proficiency in Microsoft programs and Adobe Suite
  • Marketing strategies
  • Creating, editing and maintatining content
  • Website management
  • Planning events
  • Press release writing
  • Incident response writing
  • Social media management
  • Editing
  • Proofreading
  • Project management
  • Presentation preparation
  • Editorial writing
  • News writing
  • Commentary writing
  • Maintaining external relationships
  • Resolving disputes
  • Team collaboration
  • Multitasking
  • Organization
  • Time management
  • Data analytics
  • Scheduling

Additional Information

Portfolio and information of previous work can be provided upon request.

Affiliations

  • Salsa and Latin dance at a competition level
  • Makeup Artistry

References

References available upon request.

Timeline

Marketing and Communications Coordinator

Consolidated Power Projects
09.2023 - Current

Assistant Business Support Officer

AGL Energy
07.2022 - 12.2022

Administration Coordinator

Consolidated Power Projects
01.2022 - 09.2023

Dispute Resolution Specialist

AGL Energy
06.2016 - 12.2022

Bachelor of Communication and Media -

University of South Australia

Attainment in Retail Makeup and Skincare -

Media Makeup Academy

SACE Completion -

Blackwood High School

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Savannah Young