Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Relatedexperience
Key Qualifications
Teamwork
Training
References
Timeline
Generic

Savaram Sai Srinath

Clayton,VIC

Summary

A highly motivated and talented, looking for a position as Assistant Store Manager to utilize skills in customer service, communication and organizational skills.

Overview

6
6
years of professional experience

Work History

Asst. Manager

EG AMPOL
07.2023 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Console Operator

7 Eleven
07.2021 - 05.2024

Console Operator

Shell
05.2020 - 01.2023

Console Operator

United petroleum
11.2018 - 06.2020

Education

Masters of information technology - Masters

Federation University
Melbourne, VIC

Bachelor of Computer Science engineering - Computer engineering

Skills

  • Quick learner
  • Team worker
  • Time management
  • Patience
  • Flexibility
  • Fluent in languages English, Hindi, Telugu
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Staff Management
  • Workload Management
  • Employee Scheduling

Accomplishments

  • Trained 10 new employees on customer service responsibilities such as responding to request for assistance calls appropriately, effectively and in keeping with company standards.
  • Attained 80% high first call resolution on a monthly cycle and achieved a 95% customer satisfaction rate on my troubleshooting abilities.

Roles And Responsibilities

  • Resolved various issues and complaints both in-store and on phone calls reaching positive outcomes thereby maintaining customer loyalty.
  • Successfully assisted various business operations in the store system including stock and inventory management, roster management and business operations.

Relatedexperience

  • Console Operator, United petroleum, Cranbourne south, Cranbourne, VIC, 3000, 11/2018, 06/2020
  • Console Operator, Shell, Clayton, Clayton, VIC, 3000, 05/2020, 01/2023
  • Console Operator, 7 Eleven, Craigeburn, Craigeburn, VIC, 3000, 07/2021, 05/2024
  • Asst. Manager, EG AMPOL, 07/2023, Present

Key Qualifications

  • Over 6 years' experience in retail sector
  • Proven record of providing excellent customer service
  • Excellent selling and sales closure skills
  • Able to sell products and services that are competitively priced

Teamwork

Significant experience working co-operatively in teams of up to 6 people when working on group assignments at university and through employment.

Training

Demonstrated ability to train new employees in customer service skills, money transactions and conflict resolution through part time employment.

References

Available upon request

Timeline

Asst. Manager

EG AMPOL
07.2023 - Current

Console Operator

7 Eleven
07.2021 - 05.2024

Console Operator

Shell
05.2020 - 01.2023

Console Operator

United petroleum
11.2018 - 06.2020

Masters of information technology - Masters

Federation University

Bachelor of Computer Science engineering - Computer engineering

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Savaram Sai Srinath