Saveria Singh

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Developed effective improvement plans in alignment with goals and specifications.
• Maintain and induct employee training programs and enforcement of Positive Culture within the business.
• Built a Vision to Develop SME Team development within AU National level with commences Feb 2025 - Growing Success
• File profitability and Securing PPJ - Profit Per Job to excess Business requirements.
• Retain Customer profile and review down Turn
• Supporting Regional Managers - Profitably and leakages
• Maintain Data Base of Rohlig Realtime - AU
• Assisting Branch management: Providing day-to-day support to the and helping them perform their jobs

• Met with customers to discuss service needs and develop effective and practical solutions.
• Manage 30 Employees and recruited, hired, and trained initial personnel
• Managing Operational Team - Imports/Exports, Commercial Pricing & Customer Service.
• Setting goals: Establishing branch goals and ensuring the branch meets or exceeds company profit goals
• Achieving Monthly Budgets, profitability reporting and Streamlining Processes
• FTE Vs Shipment reporting - Restructure and change management generating data from Cargowise.
• Reporting Teams achievements to Management and stakeholders
• Maintaining records: Keeping financial records and managing accounting and budget information
• Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
• Led process improvement initiatives that resulted in reduced cycle times, contributing to increased profitability.
• Improved service operations efficiency by implementing standardized processes and procedures.
• Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
• Implemented strategies to increase customer service satisfaction ratings.
• Reduced operational risks while organizing data to forecast performance trends.
• Reported issues to higher management with great detail and present scope of planning

• Managed 3 AU/NZ implementations Shipamax, Rohlig Realtime & Descale of National Operational Center
• demonstrating strong organizational skills and adaptability.
• Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
• Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
• Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
• Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.

• Reporting line of 6 Employees
• Analyzed customer data to develop targeted pricing strategies for improved revenue growth.
• Build connection and relationships between sales, and finance departments by providing comprehensive pricing insights.
• Identified underperforming products/services within the portfolio, recommending strategic changes or discontinuation as needed.
• Streamlined pricing processes for increased efficiency, reducing manual work and potential errors.
• Developed customized pricing proposals to attract new clients and retain existing customers.

• Tracked key metrics and developed spreadsheets and data models.
• Enhanced profitability with the development of comprehensive pricing models and tools.
• Tracked key performance indicators to measure success of campaigns.
• Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Supported with the implantation Of One track process improvements

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
• Reduced expenses through careful budget planning, cost analysis, and renegotiation of vendor contracts.
• Reconciled account files and produced monthly reports.

• Managing 3 Employees with the day to day function.
• Resolved issues quickly to maintain productivity goals..
• Improved product quality by monitoring production processes, conducting inspections,.
• Identified areas for improvement.
• Established clear priorities and production quality standards.