Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Saverio Valenzi

59 Capricorn Blvd,NSW

Summary

I am a highly motivated, confident & enthusiastic individual. My strengths are relationship building, identifying sales opportunities and providing excellent customer service. In my 9 plus years working within the customer service industry, I have demonstrated my ability to build and maintain a strong relationship with customers and superiors alike. I pride myself on going above and beyond to ensure customer and client needs are met and satisfied, and constantly try to exceed the expectations of my customers and superiors. I am outgoing, super ambitious and highly focused on achieving more and progressing throughout my career.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Representative

Coca Cola Amatil
08.2022 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Delivery Courier

DeliverE
10.2020 - 08.2022
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Coordinated parcel delivery using strong time management skills.
  • Documented pickups and deliveries and submitted reports after shift.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Checked and secured package loads before deliveries.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Documented items transported, recipient information and problems.
  • Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
  • Maintained adherence to stringent delivery deadlines.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Sorted parcels according to delivery route.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Performed routine air and fluid checks and refueling for vehicles.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.

Reception Staff

UFC Gym
11.2019 - 05.2020
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Customer resolution & retention
  • Respond to enquiries in regard to sign ups, cancellations, etc
  • Advertised for upcoming events to promote engagement and involvement.
  • Established, identified and assessed event goals and intended outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.

Banking Consultant

ANZ
02.2019 - 11.2019
  • Maintained exceptional knowledge on products & promotions.
  • Provided excellent customer service.
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing and operated ATMs.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Devised targeted solutions for various customers and offered deposit, lending and investment services.
  • Met with new clients and completed pre-qualification procedures.
  • Built positive relationships with realtors to produce client referrals.
  • Set up new and regularly serviced existing accounts to bring in maximum revenue.
  • Customized products and services to meet specific banking requirements.
  • Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
  • Maintained core values of ANZ to grow relationships customers.

Customer Service Representative

Bank Of Sydney
05.2015 - 04.2018
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responsible for the branch operational duties. I.e; daily, monthly reporting.
  • Creation of customer profiles, compiled from the details of the customers’ financial position, employment history & general information.
  • Working strongly with the compliance department to maintain policies within the bank's guidelines.
  • Working closely with branch manager to source referral opportunities with local businesses.
  • Account opening, term deposits & insurances with Allianz (accredited).
  • Maintaining core values of the bank and excellence in customer relationships.
  • Liaised closely with external requests department to assist government bodies such as ATO, ASIC & APRA.
  • Trained & coached new employees to the branch.

Personal Banking Advisor

Westpac Banking Corporation
12.2015 - 05.2016
  • Provided excellent customer service.
  • Maintained exceptional knowledge on products & promotions.
  • Scheduling meetings with potential home buyers with regional home finance managers.
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Completed daily cash balancing and operated ATMs.
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Achieved or exceeded personal sales goals on consistent basis.
  • Met with new clients and completed pre-qualification procedures.
  • Set up new and regularly serviced existing accounts to bring in maximum revenue.
  • Customized products and services to meet specific banking requirements.
  • Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.

Merchandiser/Customer Service Officer

Target
10.2012 - 12.2015
  • Ensured products were well presented and maintained by building displays, re-stocked and front-faced said products.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Communicated information to customers about product quality, value and style.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Explained benefits, features and recommendations to maximize client retention.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Effectively display merchandise & products (especially promotional lines).
  • Maintain stock levels on display & docking bay.
  • Apply sales floor housekeeping standards.
  • Responsible for compliance with internal company policies & procedures.
  • Established strong vendor relationships to maintain and support business.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Worked with managers and advertising directors to optimize promotions.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.

Education

Higher School Certificate -

Bossley Park High School
Bossley Park
12.2015

Skills

  • 9 years’ experience in the customer service industry
  • Exceptional at establishing relationships and building rapport
  • Excellent time management skills, with the capability to prioritize multiple tasks
  • Flexible and adaptable when dealing with change
  • Excellent objective resolution, negotiation and problem solving skills
  • Ability to maintain composure during periods of high stress/pressure
  • Ability to work efficiently without sacrificing quality
  • Proficient understanding of pre-planning
  • Excellent written and verbal communication skills
  • Success oriented and self-motivated
  • Ambitious and highly focused on achieving more and progressing throughout my career
  • Valid Driver's License
  • Excellent at coordinating efficient routes
  • Avid attention to detail
  • Reliable & trustworthy while working independently & within a team
  • Ability to handle time sensitive deliveries

Certification

Allianz Insurance Accreditation

Tier 2 Banking Accreditation

RG146 Accreditation

Diploma & Certificate IV In Finance & Mortgage Broking

References

Name: Artenzio Raso

Position: Business Development Executive- Coca-Cola Euro Pacific

Contact Number: 0410 996 077


Name: Giuseppe Picello

Position: Lending Manager- Suncorp Bank

Contact Number: 0417 907 217


Name: James Donati

Position: Team Leader- Target Wetherill Park

Contact Number: 0452 433 663

Timeline

Sales Representative

Coca Cola Amatil
08.2022 - Current

Delivery Courier

DeliverE
10.2020 - 08.2022

Reception Staff

UFC Gym
11.2019 - 05.2020

Banking Consultant

ANZ
02.2019 - 11.2019

Personal Banking Advisor

Westpac Banking Corporation
12.2015 - 05.2016

Customer Service Representative

Bank Of Sydney
05.2015 - 04.2018

Merchandiser/Customer Service Officer

Target
10.2012 - 12.2015

Higher School Certificate -

Bossley Park High School

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Saverio Valenzi