Sa Veronika Tuia Taunoa
Kilgariff,NT
Summary
Dynamic and results-driven professional with a proven track record at Frankie Wholesale, excelling in customer relationship building and business development. Adept at enhancing customer satisfaction through active listening and tailored solutions, leading to increased loyalty and repeat business. Committed to fostering teamwork and achieving collective sales goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Salesperson
Frankie Wholesale
- Established strong customer relationships.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Developed, maintained and utilized diverse client base.
Reservation Officer
Return to Paradise
01.2024 - 04.2024
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
- Supported event planning teams by coordinating group bookings for conferences, weddings, or other special events.
- Trained new staff members on company procedures, software systems, and best practices for effective reservation management.
Police Officer
Ministty of Police
12.2011 - 12.2016
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
- Supported event planning teams by coordinating group bookings for conferences, weddings, or other special events.
- Trained new staff members on company procedures, software systems, and best practices for effective reservation management.
Education
Certificate III In Community Services -
Australian Pacific Technology Course
Samoa06.2024
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Active listening
- Business development
Certification
Certificate III in Ageing
Languages
English
Full Professional
Timeline
Reservation Officer
Return to Paradise
01.2024 - 04.2024
Police Officer
Ministty of Police
12.2011 - 12.2016
Salesperson
Frankie Wholesale
Certificate III In Community Services -
Australian Pacific Technology Course
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