Microsoft Office
Savi Bandara
Customer Service Representative
Toowoomba,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarkets
Toowoomba, QLD 4350
10.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained cash drawer of $800 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Team Leader Supervisor
Pizza Hut PTY Ltd
Toowoomba, QLD 4350
01.2016 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed performance reviews for 15 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Directed staff and managed annual capital budget.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Received and processed stock into inventory management system.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Sales Consultant
Telstra
Toowoomba, QLD 4350
02.2021 - 08.2021
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Quality Control Assistant
Story Fresh
Cambooya, QLD 4350
08.2016 - 03.2021
- Released finished products after reviewing samples for Salads.
- Generated quality control reports for returned products to identify and communicate patterns.
- Evaluated returned products for safety, functionality and other issues.
- Maintained neat, tidy work environment in factory facility.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Administration Assistant
Dialog Axiata
01.2015 - 12.2016
- Drafted agendas, recorded minutes and created documents for meetings.
- Produced highly accurate internal and external letters and memoranda.
- Prepared weekly employee work schedules for team members.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Bachelor of Science - Engineering
University of Southern Queensland
02.2016 - 04.2019
Diploma in General IT Applications - IT
SLIIT
03.2015 - 12.2016
Skills
Stock management
Report preparation
International sales support
Creative problem solving
Administrative support
Retail store support
POS systems expert
Technical Support
Good listening skills
Money handling abilities
Service standard compliance
Complaint resolution
Stocking and replenishing
Account management
Additional Information
- Proven ability to be a team player, while retaining the ability to work independently with minimum supervision.
- Ability to manage time, prioritize tasks and work under tight deadlines
- A self-driven and motivated team player who is a fast learner and
capable of developing team members. - Ability to identify and convey issues identified and working together to
find possible solutions. - Ability to take on tasks with a degree of responsibility due to strong
morals and ethics ensuring honesty and reliability. - Proficient in Microsoft office.
Software
Auto CAD
Timeline
Sales Consultant
Telstra
02.2021 - 08.2021
Customer Service Representative
Woolworths Supermarkets
10.2020 - Current
Quality Control Assistant
Story Fresh
08.2016 - 03.2021
Bachelor of Science - Engineering
University of Southern Queensland
02.2016 - 04.2019
Team Leader Supervisor
Pizza Hut PTY Ltd
01.2016 - Current
Diploma in General IT Applications - IT
SLIIT
03.2015 - 12.2016
Administration Assistant
Dialog Axiata
01.2015 - 12.2016