Summary
Overview
Work History
Education
Skills
Timeline
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Savina Lobo

Brisbane,QLD

Summary

A highly organized and goal-oriented graduate with a Master's in International Tourism and Hospitality Management with an MBA. An ability to provide high attention to detail and high-quality work under pressure coupled with people management skills, organizational skills, effective communication, and decisive decision-making. Seeking an opportunity to further develop my career in the service sector with a passion for customer service, business analysis, and development.

Overview

6
6
years of professional experience

Work History

Retail Assistant- Bakery Team Member

Woolworths Supermarket
04.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Supported bakery operations through proper handling, storage, and labelling of ingredients and finished products.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Wrapped, boxed and weighed bakery department products.

Guest Experience Agent

Sofitel Brisbane Central
02.2022 - 02.2024
  • Serving VIP Accor members in Executive Lounge, Club Millesime
  • Managed administrative tasks for the department, including scheduling board room meetings, preparing day to day agendas for the operations, and coordinating with other departments for efficient operational procedures
  • Food and beverage service including making barista coffees like espresso, cappuccino, flat white, latte, mocha, piccolo, macchiato, americano, or any special requests
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers
  • Maintained dining and food service areas to maximize safety and cleanliness
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards
  • Fundamental wine knowledge, wine serving and wine pairing
  • Daily deliveries of VIP member amenities to their rooms according to guests' preferences
  • Daily VIP Accor members and guests interactions
  • Resolving guests queries with utmost patience and empathy
  • Delivering the Accor Heartist Principles of People crave 'Belonging', People want the 'Real Deal', 'Every Person has a story' and 'People Hate to Be Wrong'
  • Utilising my knowledge and skills to the fullest extent, gave guests satisfactory services, and handled complicated circumstances with ease.

Customer Service Representative

TTEC Holdings, Inc.
01.2021 - 06.2021
  • Responding promptly and professionally to customer inquiries and concerns via chat
  • Providing accurate information about products, services, policies, and procedures
  • Assisting customers with order placement, tracking, cancellations, returns, and exchanges
  • Resolving customer issues and complaints effectively and efficiently
  • Escalating complex issues to higher-level support or management as needed
  • Maintaining detailed records of customer interactions and transactions
  • Adhering to company policies and standards for quality, productivity, and professionalism in all interactions with customers.

Hospitality Intern

Sofitel Kuala Lumpur
06.2018 - 12.2018
  • Assisting with guest check-in and check-out procedures
  • Providing guests with information about hotel facilities, services, and local attractions
  • Handling guest inquiries, requests, and complaints in a professional and courteous manner
  • Assisting in maintaining accurate guest records and reservations
  • Collaborating with other departments such as housekeeping and concierge to ensure seamless guest experiences
  • Gaining hands-on experience with front desk operations, including cashiering and room allocation
  • Assisting in the preparation and presentation of food and beverages according to established recipes and standards
  • Providing attentive and personalized service to guests in the Executive Lounge, Club Millesime
  • Learning about menu items, wine selections, and specialty dishes to effectively assist guests with their choices
  • Assisting with inventory management, including stock rotation, ordering, and receiving supplies
  • Maintaining cleanliness and organization in food preparation and service areas
  • Collaborating with colleagues to create memorable dining experiences for guests
  • Acquiring practical skills and knowledge in all aspects of food and beverage operations within a luxury hotel environment.

Education

Master's in International Tourism and Hospitality-Masters of Business Administration in Hospitality, Tourism and Business -

James Cook University
Brisbane, QLD
10.2023

Bachelor of Arts - Hospitality Administration And Management

University of West London
Distant Learning
06.2020

Skills

    • Customer Service
    • Leadership
    • Interpersonal Communication
    • Time Management
    • Multi-Tasking
    • Adaptability & Flexibility
    • Detail Oriented Work
    • Team Player
    • Cash Handling & POS
    • Opera (PMS)
    • Microsoft Office Suite
    • Inventory Management
      • Communication Technology
      • Sanitation & Food Safety
      • Food Safety Knowledge
      • Order Processing
      • Display Maintenance
      • Brand representation
      • Inventory Tracking
      • Store maintenance know-how
      • Engaging with Diverse Customers
      • Safety and Cleanliness Standards
      • Store Opening and Closing

Timeline

Retail Assistant- Bakery Team Member

Woolworths Supermarket
04.2024 - Current

Guest Experience Agent

Sofitel Brisbane Central
02.2022 - 02.2024

Customer Service Representative

TTEC Holdings, Inc.
01.2021 - 06.2021

Hospitality Intern

Sofitel Kuala Lumpur
06.2018 - 12.2018

Master's in International Tourism and Hospitality-Masters of Business Administration in Hospitality, Tourism and Business -

James Cook University

Bachelor of Arts - Hospitality Administration And Management

University of West London

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Savina Lobo