SAVINDER S JAGGI
Rouse Hill,NSW
Summary
Development based role within a Reputed Company managing a commercial client portfolio, with long term career advancement for 10 years. To add value to the business by applying professional skills as well as my rapport building and interpersonal skills. Excellent organisation, communication and relationship building skills to achieve organisational goals. Always focused to provide excellent service by following best practice frameworks, seeking a new challenge.
Overview
15
15
years of professional experience
Work History
Customer Journey Coordinator
Metro Trains Sydney
Sydney, NEW SOUTH WALES
02.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Drive appropriate and effective response to customer needs through the delivery of regular station and on-board communications in relation to train services, station,and local area facilities/services meeting at all times MTS’s customer service commitments and KPI’s.
- Oversee station, as well as station and train assets operating condition, ensuring their performance is optimum at all times including but not limited to:
- Undertaking periodic checking, basic diagnostic, fault finding, and initiating first recovery actions for station
assets failure. - Promptly identifying, managing, and reporting safety hazards to provide customers with a safe station
environment. - Initiate and drive prompt and efficient First Incident and Emergency response at a local level applying thorough knowledge of Incident Management principles and understanding of fully automated rail operation fundamentals to ensure customers’ safety is kept optimum at all times.
- Performing safe train recovery in the degraded mode under the Network Control Centre supervision.
- Ability to understand the asset management strategy for the rail infrastructure and rolling stock assets, including
related systems.
Retail Assistant
BWS PTY LTD
11.2019 - Current
- Monitoring Stock Levels and Maintaining the daily documentation
- Ensuring a clean and safe workplace for staff and customers
- Communicating relevant information and work in collaboration with team members
- Placing new inventory on shelves and correctly maintaining the layout and displays
- Responsible for having complete knowledge of product so as to guide customers in an efficient manner
- Dealing with customer in an efficient and timely manner
- Receiving, moving, checking and storing incoming goods
- Packaging and labelling products before they are dispatched
- Performing Stocktake's and delivery, purchase orders
- Performing Sales on the POS using the SAP POS System
Customer Operations/Service
3M Pty Ltd
09.2022 - 10.2023
- Developing relationships with Key Account Customers by understanding their needs
- Attending to customer queries via email and the telephone
- Dealing with customer orders, enquiries and complaints via phone and email
- Providing accurate responses in relation to product/service knowledge, product application, pricing policies, supply chain and specific Business requirements
- Liaising with business and support functions as required
- Systems Account Maintenance - including creating new customer accounts, and maintaining existing
- Processing Customer's purchase orders
Ecommerce/Inventory Manager/Purchasing Officer
CC Resorts Pty Ltd
07.2014 - 08.2022
- Maintaining records and allocation of Stock for stores
- Complete all the required documentation for Purchase orders and liaising with Suppliers
- Following up incomplete paperwork with suppliers and progress of the shipment
- Managing Shipping requirements with Suppliers and booking of Sea Freight from overseas
- Monitor Stock levels and place orders as needed
- Coordinate with warehouse staff to ensure proper allocation of stock levels for stores and ecommerce websites
- Performing Stocktake from time to time using different software's RF guns
- Managing paperwork associated with contracts, orders and suppliers
- Overseeing work by manufactures and reporting on variations to work orders
- Designing and buying the ranges with factories and suppliers every season
- Designing the complete Ecommerce website for CC Resorts and Le Sansa on Shopify
- Running the ecommerce business with Ads on Facebook, Google, and Instagram
- Managing the customer service team for the E-commerce side of business
- Designing Catalogues, brochures and Banners using Adobe for their collection every season
- Designing Imagery using Canva for Ecommerce website and posting for social media
- Managing the CRM activities for the website
Ecommerce Manager / Retail IT Assistant
Zagarra Pty Ltd
08.2019 - 01.2022
- Assisting them setting up their retail stores in different locations
- Maintaining all the IT related work to setup the software and printers to run the business in shops
- Performing and maintaining the POS system
- Assisting the team at stores in training for the retail softwares and everyday work orders
- Building and maintaining a complete e-commerce website for their online business using Shopify and other platforms
- Managing and assisting the customer service team for the E-commerce side of business
- Designing Imagery using Canva for Ecommerce website and postings for social media
- Managing and preparing advertisements using Facebook and Google Ads and other agencies
- Managing the CRM activities for the website
- Assisting them in buying the range for every season
- Assisting them in performing Stocktake using retail software
Project Administrator
Wilmont Pty Ltd
01.2011 - 04.2014
- Preparing and maintaining project documentation for reporting purposes and contribute to achieve the project goals
- Maintaining remittance advices to suppliers, Reconciling supplier statements and creditor accounts, maintaining and following up on weekly, mid-month and end of month EFT and cheque runs
- Following up incomplete paperwork with suppliers, preparing invoices in the system and sending them to the relative departments
- Providing range of services including preparation of reports and briefs to achieve project outcomes on time, on budget within agreed scope
- Following up outstanding/overdue customers, Negotiate payment plans with customers, Resolving customer /debtor queries on accounts
- Developing, reviewing and negotiating variation order and accounts
- Communicating with key stakeholders to support project completion in line with project plans
- Overseeing work by manufactures and reporting on variations and identify issues on established work orders and deliverables
- Using ERP based software to maintain Inventory, Retail and wholesale and accounts
Retail Team Member
WOOLWORTHS PTY LTD
11.2009 - 08.2012
- Refilling Stock Shelves for the customers for everyday Shoppers
- Monitoring Stock Levels
- Ensuring a clean and safe workplace for staff and customers
- Communicating relevant information and work in collaboration with team members
- Placing new inventory on shelves and correctly maintaining the layout and displays
- Working in large teams and performing work in timely manner
Education
Bachelor's -
business management
Diploma -
Printing and Graphic Arts
Certificate III -
Printing and Graphic Arts
CBSC -
HSC equivalent
Skills
- Microsoft Excel
- Power Point
- Word
- Outlook
- MYOB
- SAPPHIREONE
- RECKON
- SALESFORCE
- SAP
- Uattend
- Adobe Photoshop
- Adobe Illustrator
- Adobe Indesign
- Canva
- Shopify Ecommerce
- Retail Express
- Solemate Retail
- Vend Retail & Ecommerce
- SAP POS system
- Customer Service
- Data Entry
- Work Planning and Prioritization
- MS Office
- Project Coordination
- Document Management
- Administrative Oversight
- CRM Software
- Updating Stakeholders
- Business Administration
- Microsoft Office
- Team Leadership
- Decision-Making
- Customer Service Management
- Administration and Operations
- Office Management
- Inventory Management
- Motivational Leadership
- Administrative Management
- Goal Setting
- Database Administration
Personal Information
Visa Status: Australian Citizen
References
AVAILABLE ON REQUEST
Skills
Microsoft Excel, Power Point, Word, Outlook, MYOB, SAPPHIREONE, RECKON, SALESFORCE, SAP, Uattend, Adobe Photoshop, Illustrator, Indesign, Canva, Shopify, Retail Express, Solemate, Vend, SAP POS system
Timeline
Customer Journey Coordinator
Metro Trains Sydney
02.2024 - Current
Customer Operations/Service
3M Pty Ltd
09.2022 - 10.2023
Retail Assistant
BWS PTY LTD
11.2019 - Current
Ecommerce Manager / Retail IT Assistant
Zagarra Pty Ltd
08.2019 - 01.2022
Ecommerce/Inventory Manager/Purchasing Officer
CC Resorts Pty Ltd
07.2014 - 08.2022
Project Administrator
Wilmont Pty Ltd
01.2011 - 04.2014
Retail Team Member
WOOLWORTHS PTY LTD
11.2009 - 08.2012
Bachelor's -
business management
Diploma -
Printing and Graphic Arts
Certificate III -
Printing and Graphic Arts
CBSC -
HSC equivalent
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