Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SAVIONNA WALBANK

North Lakes

Summary

Highly experienced and versatile professional with over a decade of expertise in medical administration, customer service, and team leadership across healthcare, fitness, and disability support sectors. Proven track record of delivering exceptional service in fast-paced clinical and corporate environments, with extensive knowledge of medical reception, billing, and WorkCover processes from both employee and administrative perspectives. Demonstrated leadership and management capabilities, including practice management, assistant gym management, and business ownership, with a strong focus on driving team performance, achieving sales targets, and fostering positive workplace cultures. Passionate about empowering individuals, supporting diverse client bases, and making a meaningful impact through empathetic communication and problem-solving. Technically proficient with a range of medical software (Best Practice, Pracsoft, Genie, Gentu, Tyro), Microsoft Office Suite, and administrative systems, complemented by excellent interpersonal skills and a proactive, solution-oriented approach. Committed to ongoing professional development and delivering quality outcomes in support of organisational goals.

Overview

16
16
years of professional experience

Work History

Membership Consultant

Anytime Fitness
01.2025 - Current
  • Mentored new team members by sharing knowledge and experiences, contributing to a positive work environment conducive to growth and success.
  • Organized group presentations on health topics relevant to our clientele as a means of promoting the club and increasing membership sales.
  • Conducted tours of facility to showcase features and answer questions.
  • Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
  • Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
  • Completed all documentation quickly to facilitate quick sign-up processes.
  • Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
  • Collaborated with team members to streamline processes for efficient membership management and customer service.
  • Maintained up-to-date knowledge of market trends and competitor offerings, ensuring club remained competitive in the industry.
  • Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.
  • Boosted overall club revenue through the upselling of additional services and amenities to members.
  • Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.

Medical Receptionist

Brisbane Hip Clinic
12.2023 - 12.2024
  • Managed surgical bookings and pre/post-op patient coordination
  • Liaised with hospitals, theatre teams, and implant companies
  • Processed billing, liaised with insurers, and supported physiotherapists and surgeons
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.

Second in Charge / Team Leader

Manly Clinic
03.2023 - 11.2023
  • Supervised reception area and assisted with HR functions, rostering, KPIs
  • Trained staff, managed patient records, supported practice operations

Medical Receptionist / Practice Administrator

Prescribe Practice Management
09.2022 - 02.2023
  • Provided PM support to vascular and gastroenterology specialists
  • Handled billing, theatre bookings, end-of-day banking, patient file management

Medical Typist

QML Central Laboratory
06.2022 - 09.2022
  • Histology reporting and SNOMED coding
  • Billing of pathology cases

Optical Assistant (Casual)

Specsavers (Multiple Locations)
01.2019 - 01.2022
  • Frame dispensing, lens fitting, appointment scheduling, pre-testing

Medical Receptionist

Queensland X-Ray
11.2018 - 04.2019
  • Managed bookings, payments, and patient file maintenance
  • Prioritised patient care and responded to high-volume enquiries

Senior Administration Officer – Transit Care Hub

Princess Alexandra Hospital
06.2017 - 08.2018
  • Coordinated hospital discharges, liaised with transport providers
  • Supervised staff and ensured timely patient flow

Medical Admin / Relief Pool / Typist

Princess Alexandra Hospital
10.2014 - 06.2017
  • Rotated through outpatient, inpatient, and secretarial roles
  • Supported multiple departments in administration and medical typing

Account Management Officer / Sales

Biosolar
03.2014 - 08.2014
  • Managed accounts, resolved customer complaints, scheduled installations
  • Business-to-business and cold-call sales

Early Childhood Educator

Goodstart Early Learning
03.2013 - 08.2014

Assistant in Nursing / Personal Carer

Blue Care
10.2009 - 12.2012
  • Aged care assistance with daily living, dementia care, and hoist transfers

Education

Diploma of Health Science - Nutritional Medicine

Australasian College of Natural Therapies
01-2020

Queensland Certificate of Education - Completed Year 12

Pine Rivers State High School
01.2008

Skills

  • Typing Speed: 80 WPM
  • Diary Management
  • Staff Training
  • Team Leadership
  • Goal-oriented mindset
  • Customer relations
  • Documentation skills
  • Staff scheduling
  • Database management

Additional Information

Current Australian Driver’s Licence

Referees available upon request

Timeline

Membership Consultant

Anytime Fitness
01.2025 - Current

Medical Receptionist

Brisbane Hip Clinic
12.2023 - 12.2024

Second in Charge / Team Leader

Manly Clinic
03.2023 - 11.2023

Medical Receptionist / Practice Administrator

Prescribe Practice Management
09.2022 - 02.2023

Medical Typist

QML Central Laboratory
06.2022 - 09.2022

Optical Assistant (Casual)

Specsavers (Multiple Locations)
01.2019 - 01.2022

Medical Receptionist

Queensland X-Ray
11.2018 - 04.2019

Senior Administration Officer – Transit Care Hub

Princess Alexandra Hospital
06.2017 - 08.2018

Medical Admin / Relief Pool / Typist

Princess Alexandra Hospital
10.2014 - 06.2017

Account Management Officer / Sales

Biosolar
03.2014 - 08.2014

Early Childhood Educator

Goodstart Early Learning
03.2013 - 08.2014

Assistant in Nursing / Personal Carer

Blue Care
10.2009 - 12.2012

Queensland Certificate of Education - Completed Year 12

Pine Rivers State High School

Diploma of Health Science - Nutritional Medicine

Australasian College of Natural Therapies
SAVIONNA WALBANK