Summary
Customer-Focused Professional with experience in Service Leadership, Data Management, and Team Motivation. Proven ability to streamline operations, enhance customer satisfaction, and drive team performance through effective leadership and training strategies. Adept at managing CRM systems, resolving customer issues efficiently, and fostering strong internal and external relationships.
Overview
11
11
years of professional experience
Work History
Service & Sales Team Leader
Shriro Australia
09.2023 - Current
- Lead, train, and inspire a growing team of 8 individuals to achieve organisational goals.
- Oversee day-to-day operations within the Call Centre and team activities.
- Develop and implement timelines to meet targets efficiently.
- Delegate tasks effectively to enhance productivity and accountability.
- Conduct training sessions to introduce and reinforce work ethics.
- Empower team members with skills to boost confidence, product knowledge, and communication capabilities.
- Conduct quarterly performance reviews and provide actionable feedback.
- Track and manage customer service metrics using phone systems.
- Maintain strong relationships with internal and external clients.
Customer Service Officer
Shriro Australia
09.2020 - 09.2023
- Accurately processed repair data for Business-to-Business (B2B) and Business-to-Consumer (B2C) services, covering a diverse product range.
- Coordinated with Repair Technicians to ensure efficient repair schedules.
- Verified and finalised repair tasks with technicians and handled payment collections.
- Managed packaging and dispatch operations using SmartFreight System.
- Provided troubleshooting support to B2B and B2C clients through phone, email, and in-person interactions.
- Trained new and existing staff to maintain high service standards.
Cadet
New South Wales Police Force Academy
10.2019 - 08.2020
Sales Assistant (Part-Time/Casual)
Prouds the Jewellers
11.2016 - 10.2019
Team Member (Casual)
Oporto
04.2014 - 11.2016
Education
Year 7 - Year 12 -
01.2017
Skills
- Excellent communication skills (written & verbal)
- Proficiency in Microsoft and Mac OS systems
- Exceptional organisational skills and attention to detail
- Active listener
- Strong analytical problem-solving abilities
- Demonstrated leadership skills
- Team motivation
- Coaching expertise
- Accurate data entry
- Record keeping
- Management
- Proficient in CRM systems (Pronto & M3)
Timeline
Service & Sales Team Leader - Shriro Australia
09.2023 - Current
Customer Service Officer - Shriro Australia
09.2020 - 09.2023
Cadet - New South Wales Police Force Academy
10.2019 - 08.2020
Sales Assistant (Part-Time/Casual) - Prouds the Jewellers
11.2016 - 10.2019
Team Member (Casual) - Oporto
04.2014 - 11.2016
Mount Carmel Catholic College - Year 7 - Year 12,
Similar Profiles
Tim WyattTim Wyatt
Acting Senior Armed Security Officer at MSS Security, Nation Banknote Site Reserve Bank of Australia / Note Printing AustraliaActing Senior Armed Security Officer at MSS Security, Nation Banknote Site Reserve Bank of Australia / Note Printing Australia
Uwe StiefelUwe Stiefel
Senior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival AustraliaSenior Manager, Procurement and Assets, Hotel Operations at P&O Cruises Australia / Carnival Australia
Anna DarlingAnna Darling
Group Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTDGroup Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
Jose Jaime Zavala PerezJose Jaime Zavala Perez
Sales Team Leader Self-Service and Price Clubs at Grupo LalaSales Team Leader Self-Service and Price Clubs at Grupo Lala
Desiree LoveDesiree Love
Sales and Service Team Leader at SephoraSales and Service Team Leader at Sephora