I am an enthusiastic and diligent individual aspiring to expand my knowledge and skills in the field of data analysis. My goal is to excel in a challenging environment where I can make a significant impact within the organization and achieve my professional objectives. I have successfully enhanced client satisfaction and loyalty by employing innovative problem-solving abilities and fostering robust relationships. My expertise includes translating customer feedback into strategic insights that drive business growth.
CRM Software
Social Media Monitoring
Call Documentation
MS Office
Excel
Power BI
Python
R
Australian Centre for Education and Training- Global (ACET Global): (Aug 2021- Nov 2021)
Researched and produced a paper for Global Climate Action Project using web scrapping and data visualization.
· Provided insights on the existing renewable resources and their contribution towards the less carbon environment.
· Developed a interactive dashboards using tableau to visualize the Victorian government’s renewable energy plan and its contribution towards Australia’s energy generation.
Prediction of Online Shoppers purchasing intentions
The objective of the project was to forecast the visitors’ purchasing intentions on an online shopping website.
· Used data preprocessing, data visualization techniques to gain insights on online shopping trends.
· Employed different machine learning algorithms such as random classifiers and KNN classifiers to determine the optimal model, with the random classifier demonstrating the highest accuracy of 88.46% in forecasting online shopping revenue.