Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Savitha Spoorthy Sistla

Altona

Summary

I am an enthusiastic and diligent individual aspiring to expand my knowledge and skills in the field of data analysis. My goal is to excel in a challenging environment where I can make a significant impact within the organization and achieve my professional objectives. I have successfully enhanced client satisfaction and loyalty by employing innovative problem-solving abilities and fostering robust relationships. My expertise includes translating customer feedback into strategic insights that drive business growth.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Customer Resolution Specialist

AGL Energy
01.2024 - Current
  • Streamlined complaint resolution processes for improved efficiency and faster response times.
  • Handling inbound and outbound calls within required time frame and documenting all the required details accurately.
  • Built strong relationships with clients through excellent communication skills, fostering loyalty and repeat business.
  • Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
  • Managing a workload of 40 calls daily, played a pivotal role in achieving a monthly sales conversion rate of 4%, contributing significantly to the company's success.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Creating interactive dashboards using Power BI and presentations to visualize key metrics about team's success by analyzing the feedbacks and KPIs.

Customer Solutions Specialist

Probe CX
10.2022 - 11.2023
  • Handling inbound and outbound contacts within required time frame.
  • Acute attention to detail the information accurately and effective documentation skills.
  • Followed up with customers about resolved issues to maintain high standards of
    customer service.
  • Multi-task between multiple screens while speaking with customers.
  • Exhibited in-depth understanding of all company services through memorization of
    product information, ensuring swift and accurate responses to customer inquiries.
  • Meet key performance indicators (KPIs) and targets associated with customer
    excellence, retention, responsiveness, quality, and handling of calls.
  • Handled around 50 customer interactions daily, providing detailed, friendly, and
    courteous services to guarantee customer satisfaction.

Education

Masters of Data Science -

RMIT University
Melbourne, VIC
03.2020 - 07.2022

Bachelors of Technology -

P. V. P Siddhartha Institute of Technology
Vijayawada, India
07.2015 - 04.2019

Skills

CRM Software

Social Media Monitoring

Call Documentation

MS Office

Excel

Power BI

Python

R

Internships

Australian Centre for Education and Training- Global (ACET Global): (Aug 2021- Nov 2021)

Researched and produced a paper for Global Climate Action Project using web scrapping and data visualization.

· Provided insights on the existing renewable resources and their contribution towards the less carbon environment.

· Developed a interactive dashboards using tableau to visualize the Victorian government’s renewable energy plan and its contribution towards Australia’s energy generation.

Prediction of Online Shoppers purchasing intentions

The objective of the project was to forecast the visitors’ purchasing intentions on an online shopping website.

· Used data preprocessing, data visualization techniques to gain insights on online shopping trends.

· Employed different machine learning algorithms such as random classifiers and KNN classifiers to determine the optimal model, with the random classifier demonstrating the highest accuracy of 88.46% in forecasting online shopping revenue.

Timeline

Customer Resolution Specialist

AGL Energy
01.2024 - Current

Customer Solutions Specialist

Probe CX
10.2022 - 11.2023

Masters of Data Science -

RMIT University
03.2020 - 07.2022

Bachelors of Technology -

P. V. P Siddhartha Institute of Technology
07.2015 - 04.2019
Savitha Spoorthy Sistla