SAVRINA CURUM

Conducted intake and initial conversations using peer support principles to facilitate planning.

Assisted participants and carers in developing action plans aligned with aspirations and support needs.

Proactively engaged participants with health and social care services, including local community activities.

• Collaborated with clinical partners to create safety assessments and developed action plans for risk mitigation.
• Maintained strict confidentiality while upholding participant rights and responsibilities.
• Facilitated joint planning sessions to coordinate health, wellbeing, and disability supports for participants.
• Supported non-NDIS participants in completing applications and accessing necessary assessments.
• Ensured accurate referrals and service confirmations reached delivery teams for timely service commencement.

• Responded to calls, emails, and in-person inquiries about council services and community events.
• Tracked customer requests, feedback, and complaints using council management systems for accurate records.
• Resolved complex customer concerns through research, solution offering, and necessary escalation.
• Provided accurate information on council policies and events to promote transparency among community members.
• Executed clerical tasks including filing, data entry, and client information updates to support operations.
• Promoted council services and initiatives to enhance community engagement and awareness of local governance.

• Delivered biopsychosocial rehabilitation support to participants in adult services residential program.
• Developed individualized action plans with clear timeframes and goals in collaboration with participants.
• Assisted in completing intake and assessments using validated tools, including BASIS 32 and Recovery Star.
• Facilitated group-based activities to enhance individual capacity and life skills development.
• Provided evidence-based supports to build skills, improve relationships, and increase social participation.
• Identified and offered support to families, friends, and carers as needed.
• Promoted social inclusion and independence among participants through tailored strategies.
• Supported participants and families in accessing relevant services according to identified needs.

• Facilitated skill development for individual consumers across all life areas.
• Assisted consumers with daily living activities, including hygiene, meal prep, gardening, and basic repairs.
• Administered medication and managed catheter fittings while providing communication assistance.
• Accompanied consumers on outings and organized appointments to enhance community engagement.
• Supported access to chosen social and leisure activities within the community.
• Reported hazards, risks, and occupational health issues, ensuring safety and maintenance of residence.
• Encouraged personal growth by fostering independence in various life skills.
• Monitored daily hygiene practices, ensuring compliance with health standards.

Administered clerical functions for medical and non-medical teams to enhance efficiency.

Ensured exceptional customer service for patients and hospital visitors.

• Handled incoming calls with professionalism, delivering timely assistance.
• Processed patient confirmation letters for admissions as necessary.
• Collaborated with team members to achieve goals and streamline workflow.
• Identified and pursued collections of unpaid excesses and co-payments.
• Conducted accurate data entry for patient records and health information.
• Managed incoming correspondence and took prompt action on required items.

• Respond to general and course enquiries ensuring the minimum standards are achieved and details are entered in the Institute's student enquiry.
• Provide knowledgeable advice on course and enrolment requirements.
• Provide expert advice to guide and assist prospective students with the enrolment application.
• Utilise effective and efficient organisational and time management skills to prioritise tasks and completing demands.
• Process student enrollment within the student management system and associated system ensuring HESG compliance requirements.
• Process financial transactions within the student management system.

• Support efficient and effective accreditation systems and road transport regulatory compliance outcomes.
• WA HVA;
• Woolworths / Retails Logistics Code of Conduct;
• Logistics Safety Solutions / Chain of Responsibility;
• Customer driven requirements; and
• HACCP (Companywide).
• AQIS (Australian Quarantine and Inspection Service Certification)
• Maintain employee 'HR Management' records in Freight 2020.
• Maintain corrective actions / opportunities for improvement; and
• Facilitate records and document management.

• Update and maintain records to a high standard of accuracy, in preparation for internal and external audit reviews.
• Maintained paperwork for large company audit, and successfully passed audit (with CEO thanking team for hard work).
• Completed administrative duties, including vehicle registration, allocation, receiving, dispatch, and invoicing for services.
• Process miscellaneous data and revenue for monthly invoicing.
• Process repairs in AS400 main system, in accordance with company policies.
• Communicated with superiors and team members to ensure timely project completion.
• Created spreadsheet for vehicle type allocation, improving communication with fleet department.
• Developed strong multi-tasking skills while learning new capabilities in a busy environment.
• Work efficiently in quick and a quick and busy environment.

• Worked with owner of the business to develop business management goals and objectives.
• Executed administrative tasks, including invoicing for customers and contractors to ensure timely payments.
• Prepared and sent quotes to customers while promptly responding to enquiries to enhance customer service.
• Managed supply orders and maintained accurate records of purchase orders and fuel receipts to support operational needs.
• Delegated daily maintenance tasks to team members.