Savvii Walker
Forbes,NSW
Summary
Adept at enhancing customer experiences and streamlining front-end operations, I leveraged my file management and exceptional customer service skills at Woolworths to implement efficient procedures, significantly improving service delivery. My professional demeanor and ability to maintain calm under pressure have consistently elevated client relations and operational efficiency. Experienced Assistant Receptionist with background in customer service and office administration. Demonstrated strengths in multitasking, communication, and problem-solving. Track record of improving efficiency in office operations and making positive impact on team productivity. Skilled in maintaining pleasant reception area, handling appointments effectively, and managing client inquiries.
Overview
3
3
years of professional experience
Work History
Assistant Receptionist
Speers Point RSL
Speers Point, NSW
12.1992 - 03.1993
- Greeted customers and visitors in a professional manner.
- Answered phone calls, responded to inquiries and transferred calls as required.
- Maintained accurate records of visitor logs and entry passes.
- Managed incoming and outgoing mail distribution system.
- Updated customer information in database systems to ensure accuracy of records.
- Performed basic bookkeeping tasks such as accounts payable and receivable processing.
- Collected payments from customers over the phone or in person.
- Processed invoices, credit memos and purchase orders accurately.
Assistant Front End Supervisor
Woolworths
Mount Hutton, NSW
02.1990 - 07.1991
- Monitored inventory levels of merchandise in the front end area, ordering supplies when needed.
- Developed and implemented new procedures for handling customer inquiries.
- Managed daily sales transactions, ensuring accuracy and timeliness of all orders.
- Organized and monitored workflow for front-end staff, delegating tasks as necessary.
- Maintained a safe working environment by enforcing safety regulations within the store's front end area.
- Resolved escalated customer complaints quickly and professionally.
- Assisted customers with locating items throughout the store or online if not available in-store.
- Greeted customers upon entering the store while providing excellent customer service at all times.
Education
High School Diploma -
St Marys High School
Gateshead12-1989
Skills
- File management
- Customer service expertise
- Calm demeanor
- Greeting and seating clients
- Front desk operations
- Telephone skills
- Phone etiquette
- Customer and client relations
- Professional demeanor
- Positive and professional
Affiliations
- I love horseriding and I used to teach ballroom dancing. I love it. I still dance once a month on a Saturday in Newcastle. I love to cook and bake and spend quality time with my family. I like exploring new things, destinations and hiking. I love talking to people and trying to help my neighbours and friends. I am happiest around people as i am very social.
Timeline
Assistant Receptionist
Speers Point RSL
12.1992 - 03.1993
Assistant Front End Supervisor
Woolworths
02.1990 - 07.1991
High School Diploma -
St Marys High School
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