Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic
Savyasachi Shankaramanchi

Savyasachi Shankaramanchi

Ipswich

Summary

Customer-focused and results-driven professional with experience in SaaS and enterprise software support at TechnologyOne. Skilled in stakeholder management, case management, and workflow improvement, with a proven ability to deliver timely resolutions and consistently exceed KPIs and SLAs. Experienced in collaborating with R&D teams to replicate and analyze software bugs, provide business impact assessments, and recommend product enhancements. Strong customer advocate with expertise in technical analysis, problem-solving, and resolving complex support requests. Adept at supporting system implementations, creating knowledge base articles to drive customer self-service, and mentoring new analysts to strengthen team capability. Hands-on knowledge of TechnologyOne products including Financials, Property and Rating, Student Management, and Enterprise Cash Receipting.

Overview

4
4
years of professional experience

Work History

Support Analyst

TechnologyOne
11.2024 - Current
  • Managed customer cases end-to-end, delivering timely resolutions and maintaining high levels of customer satisfaction.
  • Acted as a customer advocate by applying proactive and creative problem-solving to resolve unusual and complex support requests.
  • Collaborated with R&D teams to identify, replicate, and communicate software bugs, providing business impact analysis and enhancement recommendations.
  • Supported consultants during implementation projects, ensuring smooth deployment and promptly resolving arising issues.
  • Ensured KPIs and SLAs were consistently met or exceeded in alignment with defined service expectations.
  • Developed alternative solutions to address customer issues and escalated critical cases to senior support teams when necessary.
  • Authored and maintained knowledge base articles, promoting customer self-service and reducing recurring support requests.
  • Partnered with customers to gather business requirements, assess challenges, and recommend workflow improvements.
  • Trained and mentored new support analysts, strengthening team capability and overall performance.
  • Contributed to the Customer Community by sharing product knowledge, insights, and best practices.
  • Gained hands-on expertise with TechnologyOne products including Enterprise Cash Receipting, Financials, Property and Rating, and Student Management.
  • Shadowed senior consultants to expand product knowledge and apply learnings in customer-facing engagements.

Digital Marketing Intern

The Digital XX
05.2024 - 06.2024
  • Google Ads Specialist short term internship provided me a perfect opportunity to
  • 1. Create and manage google ad campaigns to meet marketing objectives.
  • 2. Analyze campaign performance and adjust bidding and keywords for optimization
  • 3. Conduct regular keyword research to identify new advertising opportunities
  • 4. Monitor and report on key performance metrics, ensuring ROI goals are met.
  • 5. Optimize ad copy and landing pages for higher conversion rates.

Business Analyst

IT Capstone Experiences
08.2022 - 05.2024
  • As part of IT Capstone experience, our group was assigned to Weko health. Over the course of our project, I have
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Developed comprehensive project plans with clear timelines, milestones, and ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • As part of our Capstone Experience for Business at QUT, I had a chance to work on improving the overall performance of Lady Musgrave Trust and provide them with investment recommendations. I was able to provide recommendations that
  • 1. Increased efficiency in resource allocation by conducting detailed business requirements analysis.
  • 2. Improved business processes by analyzing current practices and recommending optimization strategies.
  • 3. Reduced operational costs through thorough data analysis and implementing cost-effective solutions.

Software Intern

Lighthousehq
03.2022 - 07.2022
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Contributed to a positive team environment by collaborating with colleagues on group projects and presentations.
  • Improved software quality by executing thorough test cases and identifying critical defects.
  • Enhanced user experience by conducting usability testing and providing actionable feedback to the development team.

Education

Bachelor - Business And Information Technology

Queensland University of Technology
Brisbane, QLD
11-2024

Skills

  • Knowledge of TechnologyOne products (Mainly ECR)
  • Strong analytical skills as well as ability to manage time and effectively prioritise tasks
  • Effective Communication skills with both customers as well as internal teams
  • Incident and Escalation management
  • Effectively handle new customer calls on Salesforce as well as on Teams
  • Other key skills would include, UX design, Google Ads, Perform market research and create new business reports

Timeline

Support Analyst

TechnologyOne
11.2024 - Current

Digital Marketing Intern

The Digital XX
05.2024 - 06.2024

Business Analyst

IT Capstone Experiences
08.2022 - 05.2024

Software Intern

Lighthousehq
03.2022 - 07.2022

Bachelor - Business And Information Technology

Queensland University of Technology

Hobbies and Interests

Hiking, Gym, Volunteering for student clubs, Learning new skills

Similar Profiles

CREATE PROFILE
Savyasachi Shankaramanchi