Sawako Murakami
42 Dularcha Drive, Landsborough ,QLD
Summary
Hardworking employee enthusiastic about learning hospitality field inside and out. Pursues opportunities to learn new skills and contribute to group success. Driven to provide superior quality customer service. Will utilise past experiences working for more than five years in busy and stressful situations in Tokyo.
Overview
8
8
years of professional experience
Work History
Sales & Project Coordinator
Japan Convention Services Inc.
04.2019 - 09.2023
- Coordinated translation services between clients and translators to ensure the correct service was being offered, and that the translation process went smoothly.
- Engaged in consultations with clients to walk them through the process of obtaining a quotation, payment and contracts.
- Trained new employees to coordinate translation services between clients and translators, to engage in consultations with clients and how to behave in a professioal setting.
Sales Assistant
UNIQLO
01.2018 - 03.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support.
Bar Waiter
Tap Stand
05.2015 - 12.2016
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Communicated with and took orders from English speaking customers regularly.
- Contributed to menu development by suggesting new beverage offerings based on current trends and customer preferences.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
Education
Bachelor of International And Global Studies - International Communication
Musashino University
Tokyo, Japan03.2019
Diploma of Languages - English
University of Guelph Language School
Guelph, Ontario, Canada12.2017
Skills
- Customer service orientation
- Organisational skills
- Works efficiently even in stressful situations
- Skill development
- Effective communication
- Training and development
- Client relationship building
Timeline
Sales & Project Coordinator
Japan Convention Services Inc.
04.2019 - 09.2023
Sales Assistant
UNIQLO
01.2018 - 03.2019
Bar Waiter
Tap Stand
05.2015 - 12.2016
Bachelor of International And Global Studies - International Communication
Musashino University
Diploma of Languages - English
University of Guelph Language School