Sawan Kumar
Operational Manager
Wattle Grove ,Australia
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Manager/ Customer Service Manager
D Company Pty Ltd
03.2015 - Current
- Organize training sessions for employees.
- Ordering Breads for the customers.
- Keep organized records of vehicles, schedules and completed orders.
- Oversee the day operation.
- Rostering and payroll.
- Developing transportation relationships.
- Weekly meeting with customers.
- Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
- Financial planning.
- Overseas company’s sales.
- Stock order for Restaurants.
- Monitor Restaurant sales.
- Manage, audit and review compliance systems to ensure that they are effective.
- Developing business management goals and objectives that tend to growth and prosperity.
- Assess overall company performance.
Store Manager
Matilda South Grafton
09.2014 - 02.2015
- Visual Merchandising.
- Loss Prevention.
- Inventory management.
- Inventory control.
- Day to day operation.
- Rostering and Payroll.
- Daily cash reconciliation, petty cash and banking.
- Recruiting, training, supervising and appraising staff.
- Dealing with customer queries and complaints.
- Ensuring compliance with health and safety legislation.
- Preparing promotional materials and displays.
Store Manager
06.2011 - 08.2014
- Oversee the day-to-day operations of the store.
- Employ, train and motivate Team Members.
- Maintain high standards in customer service.
- Maintain high standards of visual merchandising and store presentation.
- Develop local marketing and in-store promotional activities.
- Ensure Team comply with Company policies and procedures.
- Ensure Team are well presented and in full uniform at all times.
- Maintain security controls – cash, keys, alarms and stock.
- Stock control – receipt and entry of Retail and Rental DVD.
- Stock control – ordering and rotation of Confectionary, Chips, Drinks.
- Monitor Late Titles and Debt Management.
- Analyse store reports and budgets.
- Rostering and Payroll.
- Daily cash reconciliation, petty cash and banking.
- Computer hardware and software maintenance.
- Conduct Team Meetings and performance reviews.
- Communicate with the Franchisee.
- Comply with Occupational Health & Safety guidelines.
- Adhere to Video Ezy Corporate standards BP Manning, BP Bull creek.
Customer Service representative
02.2008 - 05.2011
- Provide excellent Customer Service.
- Answer telephone and deal with enquiries.
- Handle customer complaints.
- Operate Point of Sale equipment.
- Cash handling and reconciliation at end of day.
- Restock confectionary, chips and drinks.
- Promote store marketing campaigns.
- Display initiative while performing duties.
- Follow store procedures and policies.
- Follow Occupational Health &Safety guidelines.
Marketing Manager/Senior Counsellor
Expression Academy Pty Ltd, Karnal
09.2005 - 12.2007
- Responsibilities/Achievement:.
- Visa Counselling.
- Communication with overseas Universities.
Education
Diploma - Marketing
Cambridge International College
10.2012 - 01.2013
Advanced Diploma of Business - undefined
College of Innovation and Industry Skill
01.2011 - 01.2012
Diploma of Business - undefined
College of Innovation and Industry Skill
Certificate IV in small Business Management - undefined
01.2010 - 01.2011
Diploma - Production Engineering
Nilokheri Polytechnic Nilokheri
01.2001 - 01.2004
Skills
Customer service understanding
Customer service skills
i2 Transportation Manager
Customer service background
Customer services
Managerial experience
Customer Service and Communication Skills
Timeline
Manager/ Customer Service Manager
D Company Pty Ltd
03.2015 - Current
Store Manager
Matilda South Grafton
09.2014 - 02.2015
Diploma - Marketing
Cambridge International College
10.2012 - 01.2013
Store Manager
06.2011 - 08.2014
Advanced Diploma of Business - undefined
College of Innovation and Industry Skill
01.2011 - 01.2012
Certificate IV in small Business Management - undefined
01.2010 - 01.2011
Customer Service representative
02.2008 - 05.2011
Marketing Manager/Senior Counsellor
Expression Academy Pty Ltd, Karnal
09.2005 - 12.2007
Diploma - Production Engineering
Nilokheri Polytechnic Nilokheri
01.2001 - 01.2004
Diploma of Business - undefined
College of Innovation and Industry Skill