Sawan Raval
Adelaide,Australia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business gools Known for successfully handling escalated customer support issues. Hardworking with history of success working in warehouse and similar environments. Safely and skillfully operates transportation vehicles and other warehouse equipment. Delivers thorough inventory control and accurate documentation. Reliable Warehouse Assistant with 4.5 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety, and timely issue resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Warehouse Assistant
Arise Solar
08.2022 - 03.2024
- Received and processed incoming orders, ensuring accuracy of information
- Verified stock inventory levels and maintained records of items shipped and received
- Packed goods for shipment, including Labelling boxes and preparing shipping documents
- Organized warehouse racks to ensure efficient of goods
- Operated forklift to move materials around the warehouse
- Used hand pallet jack truck to transport heavy material within the facility
- Used to operate high reach truck to load and unload trailers, trucks
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Operated Order Picker when required.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Customer Service Representative
Telstra
03.2022 - 07.2022
- Developed effective working relationships with team members across multiple departments
- Attended regular training sessions on updates and changes within the industry or organization
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Maintained records of customer interactions, transactions, comments, and complaints
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Arise Solar
09.2018 - 12.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Organized client visits, presentations, product demonstrations and trade shows
- Analysed customer feedback to improve products and services
- Provided technical support for customers using the company's products or services
- Researched competitors' products, prices, and sales techniques
- Door to Door sales for solar system
- Led on- and off-site customer support teams across multiple time zone
- Reviewed monthly performance against targets set by management team
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelors of Commerce - Accounting and Management
Nootan Commerce College
Gujarat, India05.2015
Skills
- Scheduling
- Consultative Sales
- Data Collection
- Data Entry
- Report Generation
- Inbound and Outbound Calling
- Call Management
- Customer Relations
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Packaging and Labeling
- Order Picking
- Problem-Solving
- Picking and processing
Languages
English
Hindi
Gujarati
Punjabi
Marathi
References
- Anand Pandat, Director at Arise Solar, Adelaide, 0433675176
- Anam Mistry, Sales Rep at Arise Solar, 0435083515
- Janu Patel, Warehouse Manager at Arise Solar, 0423125395
Interests
- Gardening
- Hiking
- Camping
- Running
- Gym Workouts
- Dancing
- Team Sports
- Yoga
Timeline
Warehouse Assistant
Arise Solar
08.2022 - 03.2024
Customer Service Representative
Telstra
03.2022 - 07.2022
Customer Service Representative
Arise Solar
09.2018 - 12.2021
Bachelors of Commerce - Accounting and Management
Nootan Commerce College
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