Sawanee Malila
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Store Manager of Operations
UNIQLO
07.2017 - 02.2021
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives. From 3.8% to 1.9% within 6 months.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Kitchen Hand
McDonald's Restaurant
04.2014 - 06.2014
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed food safety practices and sanitation guidelines.
- Lifted and carried heavy materials.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Waitress
SIAM SQUARE FINE THAI CUISINE
04.2014 - 06.2014
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
Education
Bachelor of Arts - Police Science
Chulalongkorn University
Bangkok, Thailand 06.2017
Skills
- Strong communication skill
- Detail Oriented
- Friendly and Positive
- Customer service orientation
- Team player
- Recruitment and hiring
- Merchandise planning
- Employee Training
- Payroll Management
- POS Systems
- Retail Inventory Management
- Personnel development
- Store Merchandising
- Inventory Control
- Sales Analysis
Timeline
Store Manager of Operations
UNIQLO
07.2017 - 02.2021
Kitchen Hand
McDonald's Restaurant
04.2014 - 06.2014
Waitress
SIAM SQUARE FINE THAI CUISINE
04.2014 - 06.2014
Bachelor of Arts - Police Science
Chulalongkorn University
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