Overview
Work History
Education
Timeline
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Sawinder Pasricha

Lyndhurst,Vic

Overview

12
12
years of professional experience

Work History

Implementation Consultant – Time & Attendance (Realtime)

ADP Employer Services
08.2022 - Current
  • Define client requirements, perform gap analysis, document, build, and configure solutions
  • Collaborate with internal and external stakeholders to develop executable plans that address both functional and technical workstreams
  • Implement products and associated services within defined timeframes, ensuring best practices
  • Provide expert consultation and best-practice solutions based on client business needs
  • Engage with clients throughout the implementation lifecycle via face-to-face meetings, written communication, and verbal discussions
  • Anticipate and resolve risks and challenges while efficiently allocating resources
  • Apply project management methodologies, ensuring quality assurance, planning, and follow-ups
  • Act as a subject matter expert, staying updated on technological and legislative changes related to the product and industry
  • Maintain high-level customer service in a fast-paced, high-pressure environment
  • Ensure all relevant project details are documented in ADP’s management systems
  • Drive continuous improvement by conducting post-implementation reviews and sharing learnings

Procurement and Inventory Controller

PMI Imageworks
10.2012 - Current
  • Negotiated with suppliers to obtain competitive pricing and favorable terms
  • Managed procurement of production materials, packaging items, and indirect procurement
  • Monitored supplier performance and maintained strong supplier relationships
  • Analyzed stock levels and customer order history to forecast demand
  • Managed inventory, preventing stock shortages and optimizing stock levels
  • Coordinated imports with suppliers and customs agents
  • Led cost-saving initiatives, achieving over 9% savings through supplier negotiations
  • Developed and maintained BOMs to improve operational efficiency

Client Support Consultant – Time & Attendance (UKG Ready)

ADP Employer Services
03.2021 - 08.2022
  • Provided technical support for Time & Attendance systems, troubleshooting errors and resolving system issues
  • Assisted clients over the phone, addressing system concerns and guiding them through resolution steps
  • Managed client service requests and ensured timely resolution within agreed service levels
  • Maintained client contact records via Siebel CRM system
  • Recommended system optimizations and enhancements based on client business needs
  • Collaborated with internal teams to resolve high-impact issues effectively

Enterprise Print Services Facilitator

ADP Employer Services
07.2018 - 03.2021
  • Managed ADP’s print output suppliers to ensure high-quality service delivery
  • Monitored supplier performance, ensuring alignment with service level agreements
  • Reconciled invoices and verified billing accuracy for print and distribution services
  • Collaborated with stakeholders to implement changes in print services
  • Conducted quarterly supplier performance reviews and reported to executives

Education

BBA -

Mumbai University
Mumbai

Timeline

Implementation Consultant – Time & Attendance (Realtime)

ADP Employer Services
08.2022 - Current

Client Support Consultant – Time & Attendance (UKG Ready)

ADP Employer Services
03.2021 - 08.2022

Enterprise Print Services Facilitator

ADP Employer Services
07.2018 - 03.2021

Procurement and Inventory Controller

PMI Imageworks
10.2012 - Current

BBA -

Mumbai University

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Sawinder Pasricha