Sawinder Pasricha
Lyndhurst,Vic
Overview
12
12
years of professional experience
Work History
Implementation Consultant – Time & Attendance (Realtime)
ADP Employer Services
08.2022 - Current
- Define client requirements, perform gap analysis, document, build, and configure solutions
- Collaborate with internal and external stakeholders to develop executable plans that address both functional and technical workstreams
- Implement products and associated services within defined timeframes, ensuring best practices
- Provide expert consultation and best-practice solutions based on client business needs
- Engage with clients throughout the implementation lifecycle via face-to-face meetings, written communication, and verbal discussions
- Anticipate and resolve risks and challenges while efficiently allocating resources
- Apply project management methodologies, ensuring quality assurance, planning, and follow-ups
- Act as a subject matter expert, staying updated on technological and legislative changes related to the product and industry
- Maintain high-level customer service in a fast-paced, high-pressure environment
- Ensure all relevant project details are documented in ADP’s management systems
- Drive continuous improvement by conducting post-implementation reviews and sharing learnings
Procurement and Inventory Controller
PMI Imageworks
10.2012 - Current
- Negotiated with suppliers to obtain competitive pricing and favorable terms
- Managed procurement of production materials, packaging items, and indirect procurement
- Monitored supplier performance and maintained strong supplier relationships
- Analyzed stock levels and customer order history to forecast demand
- Managed inventory, preventing stock shortages and optimizing stock levels
- Coordinated imports with suppliers and customs agents
- Led cost-saving initiatives, achieving over 9% savings through supplier negotiations
- Developed and maintained BOMs to improve operational efficiency
Client Support Consultant – Time & Attendance (UKG Ready)
ADP Employer Services
03.2021 - 08.2022
- Provided technical support for Time & Attendance systems, troubleshooting errors and resolving system issues
- Assisted clients over the phone, addressing system concerns and guiding them through resolution steps
- Managed client service requests and ensured timely resolution within agreed service levels
- Maintained client contact records via Siebel CRM system
- Recommended system optimizations and enhancements based on client business needs
- Collaborated with internal teams to resolve high-impact issues effectively
Enterprise Print Services Facilitator
ADP Employer Services
07.2018 - 03.2021
- Managed ADP’s print output suppliers to ensure high-quality service delivery
- Monitored supplier performance, ensuring alignment with service level agreements
- Reconciled invoices and verified billing accuracy for print and distribution services
- Collaborated with stakeholders to implement changes in print services
- Conducted quarterly supplier performance reviews and reported to executives
Education
BBA -
Mumbai University
MumbaiTimeline
Implementation Consultant – Time & Attendance (Realtime)
ADP Employer Services
08.2022 - Current
Client Support Consultant – Time & Attendance (UKG Ready)
ADP Employer Services
03.2021 - 08.2022
Enterprise Print Services Facilitator
ADP Employer Services
07.2018 - 03.2021
Procurement and Inventory Controller
PMI Imageworks
10.2012 - Current
BBA -
Mumbai University