SAYAK RATUL
Case Manager
Docklands
Summary
Organized and dedicated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offers excellent problem-solving, strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Case Manager
Department of Jobs, Skills, Industry and Regions
09.2022 - Current
- Undertaking intake assessment, case planning and referrals within a well-developed social work practice framework including risk factor assessments
- Maintaining casework and project files to high standards in accordance with the Department's regulations including the management of professional documentation, appropriate record keeping, data collection and storage in Salesforce
- Contributing to the development and implementation of projects to support international students in Victoria, including but not limited to stakeholder engagement, promotion of 'Study Melbourne Hub' and the services available to students, liaising with different organizations related to International Education and attending events and workshops that improve student well-being and promote the Victorian Government's investment in international student initiative
- Providing a safe and welcoming service to international students in Study Melbourne Hub that includes practical facilities support, triage for urgent issues like crisis accommodation, homelessness, material aid allocation and so on to meet service delivery priorities
- Demonstrating the ability to apply principles and protocols for culturally sensitive practice with clients from culturally and linguistically diverse backgrounds
- Using lived experience as an international student and analyzing emerging trends from students seeking assistance and reporting to the Victorian government's international education sector
- Promoting Victoria as the study destination and organizing and delivering health and well-being sessions to up skill and empower international students to enhance their experience during their education journey in Victoria.
Social Worker
Empower (BaksmatyCare)Care Services
03.2021 - 09.2022
- Behavior support plan management: initial assessment and progress evaluation including therapeutic counselling
- Conducing biopsychosocial assessment during initial client intake and demonstrate an ability and commitment to negotiate and implement a care plan with patients and colleagues and to direct and complete appropriate social work services to a high quality in the various settings within Empower Care Services
- Performing regular client home visits and evaluating and documenting progress weekly using the Brevity application
- Assistance with finding and retaining suitable accommodation and case management for the clients
- Liaising with occupational therapists, GP(General Practitioners), support coordinators, disability support workers and other professionals on behalf of the client to ensure the best service delivery for the client during the time of the pandemic
- Preparing reports for the client regarding their progression of the NDIS goals and future funding following the National Disability Insurance Scheme (NDIS) and the Australian Association of Social Workers (AASW).
Placement
Monash Law-Clinics
02.2019 - 05.2019
- Getting Acquainted with Family Law, Consumer law and many other related Acts, legislations and other policy implications in a multidisciplinary team (MDT) setting
- Establishing effective communication with the client through E-Mail exchange, Phone- calls, follow-up phone calls and conducting face-to-face client interviews demonstrating the use of effective counselling techniques such as empathy, asking miracle questions, use of silence, active listening, and paraphrasing during client interview session
- Showing commitment to undertake Evidence-based Based Practice (EBP) identifying the ideals and purpose of the social work profession and recognizing the professional and organizational obligations of social workers in a community law clinic setup
- Making sure all the case notes and client files were well documented in the resource folder ensuring the client's privacy and confidentiality and storing it for the learning purposes for future social work placement students
- Demonstrating awareness of the importance of working collaboratively with student counterparts to develop tailored assessments pertaining to client circumstances and referral options.
OSHC assistant (part-time)
Camp Australia
03.2018 - 02.2019
- Working as an Outside School Hours Care (OSHC) Assistant at several schools across Melbourne
- Working in a dynamic environment
- Taking care of children in a fun and active engaging environment
- Leadership opportunities at quarterly network meetings to share my skills and learning with other team members.
Placement
Anglicare Werribee
11.2017 - 12.2017
- Exposure to family services system by working within the 'Integrated Family Service' (IFS) and 'Change in Future' (CIF) programs and understand how to liaise with the professionals working in Child Family Services Information, Referral and Support Teams (FIRST), DHHS (Department of Health and Human Services and other internal and external support services related to Anglicare
- Participate in various workshops, liaison meetings and integrative seminars which has helped me to consolidate my learning of working on cases with streamlined and coordinated manner
- Hands-on experience of working with children with special needs and collaborating with National Disability Insurance Agency (NDIA) for funding purposes
- Learn how to follow through a safety checklist (With worker safety concerns) and construct
- Best Interest Statement' that keeps the client's safety, stability and development in mind
- Identify ethical dilemmas and seek supervision/consultation in accordance with the organization and compare and contrast different types of ethical dilemmas in the family service setting in accordance with the AASW Code of Ethics.
Assistant Project Coordinator (Community Mobilization)
Surjamukhi Social Welfare Sangstha: (Non-Government Organization)
01.2015 - 10.2015
- Conducted several research and training programs for the people at the grassroots level in rural areas
- Led small groups of people for community-based disaster- preparedness
- Contributed to chalking out the 'Performance Prism Framework' for the organization that incorporated the organization's future strategies, capabilities, processes, stakeholder satisfaction and contributions.
Education
Master of Social Work -
Monash University
Caulfield, VIC 02.2017 - 05.2019
Master of Business Administration -
University of Dhaka
Dhaka 05.2013 - 05.2014
Bachelor of Business Administration -
University of Dhaka
Dhaka 10.2008 - 05.2012
Skills
Extensive experience serving a range of people including culturally diverse clients and international students
Adept user of Microsoft Office including Excel, Word, Outlook, PowerPoint, Microsoft Office 360, Microsoft Teams, Canva and ability to navigate different CRM portals like Salesforce and Brevity
When appropriate, the confidence in initiating and implementing solution-focused ideas and the ability to perform under pressure and in challenging circumstances
Excellent communication and customer (case) management skills that show my ability to solve organization and administration-related problems and decision-making capabilities
Superior user of two languages: Bengali and English
Certification
Australian Association of Social Worker Member 2023
Timeline
Case Manager
Department of Jobs, Skills, Industry and Regions
09.2022 - Current
Social Worker
Empower (BaksmatyCare)Care Services
03.2021 - 09.2022
Placement
Monash Law-Clinics
02.2019 - 05.2019
OSHC assistant (part-time)
Camp Australia
03.2018 - 02.2019
Placement
Anglicare Werribee
11.2017 - 12.2017
Master of Social Work -
Monash University
02.2017 - 05.2019
Assistant Project Coordinator (Community Mobilization)
Surjamukhi Social Welfare Sangstha: (Non-Government Organization)
01.2015 - 10.2015
Master of Business Administration -
University of Dhaka
05.2013 - 05.2014
Bachelor of Business Administration -
University of Dhaka
10.2008 - 05.2012