SAYAKA SUZUKI
Northcote,VIC
Summary
Dynamic and engaging professional with a proven track record in the hospitality sector, notably at Byronbay Coffee, where I excelled in operating espresso machines and creating latte art under high pressure. A team player known for enhancing customer experiences and fostering positive relationships, I bring both hard and soft skills to elevate service standards.
Overview
6
6
years of professional experience
Work History
Barista
Niko And...cafe
Harajuku, Tokyo
09.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Byronbay Coffee
Hamamatsucho, Tokyo
04.2022 - 09.2024
- High volumes, serving 4-5 kg daily,maintaining consistent quality and presentation.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Hostel Receptionist
FOCUS KURAMAE
Kuramae, Tokyo
07.2021 - 11.2022
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased security measures by implementing a thorough verification process during check-in, thereby reducing the occurrence of unauthorized access to guest rooms.
- Developed and maintained positive relationships with guests for satisfaction.
Restaurant Waiter
Yakiniku Restaurant
Shinjuku Tokyo
12.2018 - 12.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
Diploma Of International Communication - Business
Kanda Institute of Foreign Languages
Kanda, Tokyo03.2021
Skills
- Operating espresso machines
- Creating latte art
- Handing high-pressure, busy environments efficiently
- Team player
- Friendly and outgoing
Timeline
Barista
Niko And...cafe
09.2023 - 09.2024
Barista
Byronbay Coffee
04.2022 - 09.2024
Hostel Receptionist
FOCUS KURAMAE
07.2021 - 11.2022
Restaurant Waiter
Yakiniku Restaurant
12.2018 - 12.2021
Diploma Of International Communication - Business
Kanda Institute of Foreign Languages