Sayam Sethi
Marsden Park,NSW
Summary
A dedicated immigration and education services professional with over 6 years of experience supporting visa applications, managing agent relationships, and ensuring contract compliance. Skilled in coordinating with multiple stakeholders, streamlining application processes, and maintaining up-to-date knowledge of immigration regulations, particularly for Canada and Australia. Proficient in digital platforms like UnizPortal and committed to delivering accurate, timely, and ethical services to clients and partners.
Overview
6
6
years of professional experience
Work History
Educational Counsellor
Scholar Hub
08.2023 - Current
- Developed and refined contracts for education and migration services, aligning with institutional policies, student needs, and compliance frameworks such as ESOS and OMARA.
- Resolved inquiries and issues related to contracts, program variations, visa cases, and service delivery, ensuring timely communication between clients, agents, and institutions.
- Managed and maintained documentation including student agreements, visa files, and partnership records, ensuring accuracy and regulatory compliance.
- Collaborated with internal teams and partners—including MARA agents and education providers—to meet project goals and streamline service delivery across all stages.
- Collected and analyzed operational data to track visa outcomes, contract performance, and partner engagement, producing reports to guide strategic improvements.
Agent Relationship Manager
UnizPortal
06.2022 - 07.2023
- Reviewed and negotiated agent contracts and service agreements, ensuring compliance with operational policies and adapting terms to program or regulatory updates.
- Resolved stakeholder issues related to application delays, documentation errors, and contract discrepancies through proactive communication with universities and partners.
- Managed contract documentation and student files, ensuring all records—offer letters, visa forms, and agreements—were accurate, complete, and audit-ready.
- Collaborated with internal teams and legal representatives to finalize Canadian visa applications, oversee partner performance, and align deliverables with project goals.
- Collected and analyzed data on agent activity, visa outcomes, and service delivery to prepare reports for management and drive continuous process improvement.
Visa Filing Executive
UnizPortal
08.2021 - 05.2022
- Managed visa application processes end-to-end for students and dependents, ensuring all paperwork and steps followed official guidelines and partner expectations.
- Reviewed client files and supporting documents, making sure academic records, financial proofs, and identity verifications met institutional and immigration standards.
- Organized and maintained all documentation, including service contracts, application forms, and correspondence, to support quick access and compliance.
- Worked closely with internal teams and external partners to solve issues like application delays, document errors, or processing gaps, keeping everyone on track.
- Helped plan and support office operations, including improving workflows and contributing to setup decisions for new workspaces as services expanded.
Case Filing Officer
Easy Visa Immigration
07.2019 - 04.2021
- Reviewed and prepared legal documentation for visa applications, ensuring all files were accurate, complete, and met immigration and internal guidelines.
- Managed client payments and maintained financial records, coordinating closely with the accounts team to track transactions and service timelines.
- Handled sensitive client information with confidentiality, trained junior staff on secure documentation practices, and maintained high data accuracy.
- Checked and corrected client files for errors before submission, ensuring all forms and documents followed company standards and immigration requirements.
- Worked with legal teams and supervisors to solve case issues, contributed to improving internal workflows, and supported workspace planning to meet operational needs.
Education
Bachelor of Business Administration -
Guru Jambheshwar University of Science & Technology
01.2022
Senior Secondary (12th) - CBSE
Guru Harkrishan Public School
01.2019
Secondary (10th) - CBSE
Guru Harkrishan Public School
01.2017
Skills
- International Student Visa & Migration Support
- Agent Onboarding & Contract Management
- Stakeholder Communication & Relationship Building
- Visa Case Filing & Documentation Review
- Compliance with ESOS Framework & OMARA Code
- Data Tracking, Reporting & CRM Tools (eg, UnizPortal)
- Issue Resolution & Partner Performance Monitoring
- Communication with Universities & Embassy Coordination
- Knowledge of A1 Country Visa Processes (Canada, Australia)
- Proficient in MS Office & Immigration Portals
LNGG
Hindi
English
Timeline
Educational Counsellor
Scholar Hub
08.2023 - Current
Agent Relationship Manager
UnizPortal
06.2022 - 07.2023
Visa Filing Executive
UnizPortal
08.2021 - 05.2022
Case Filing Officer
Easy Visa Immigration
07.2019 - 04.2021
Senior Secondary (12th) - CBSE
Guru Harkrishan Public School
Secondary (10th) - CBSE
Guru Harkrishan Public School
Bachelor of Business Administration -
Guru Jambheshwar University of Science & Technology
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