And with the intention to become partner to expand the business for an
additional premise
Successfully applied for the business name(still held) but
due to the COVID pandemic, the partnership was amicably abandoned due to
uncertain business outlook
Duties included:
Primary barista
Making savoury and sweet crepe menu
Organising new menu items
Graphic arrangement of menu
Organising the beginning of the new business at a secondary location
Barista Supervisor
Bobbys Coffee and Bagels
12.2021 - 06.2023
Began employment at Bobbys Coffee and Bagels as head barista, other duties included food preparation for bagel service, including making condiments for bagels
Duties also required stock count, stock orders and closing clean up
Also responsible for new food and drink ideas to increase sales potential.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Coffee Barista
Museum Cafe, Catering Company, Tomizawa
12.2020 - 06.2023
Started to work at the Museum cafe in Dec, an allrounder/waitress
Some shifts were as a barista as required, although most work as floor staff
March ‘21 company started a new operation involving an external food/coffee truck.I operated this truck autonomously as a barista/ food service
Duties included:
Floor staff
Waitress
Clean up
Barista
Food Van, set up everyday, Barista, prepare food, take orders, clean up, pack up
Food truck is a solo operation, which requires self reliance
Function role, includes bar service food service, barista service
Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Victoria Cafe, Vic Market
11.2020 - 05.2021
After the lockdown finished in Victoria, began part time work as a
barista, four days a week
Within four weeks of basic training, I started to work
more as an allrounder
Feb 21 began role training new staff
Duties included:
Barista/AII rounder
Taking customer orders
Basic food prep
Clean tables and prepare table for next service, General waitressing
Initial start up for the day
Training new waiting staff
crepe assistant
Barista, Choix Creperie Cafe
02.2020 - 05.2020
Customer service
Barista, UIT Melbourne
01.2020 - 02.2020
Greet customers with positive attitude
Used drink knowledge and training skills to provide quality beverages
Responsible for closing duties, including cleaning at the end of shift
Handled monetary transaction, including cash and electronic
Introduce visitors to Melbourne
Dutiful submission of all paperwork
Transportation to and from Hotel-Airport
Tour Guide
11.2018 - 02.2020
Cessation due to COVID-19 NEST
Oceania P
All Rounder
Maedaya Restaurant
07.2018 - 05.2019
Take customer orders and process payments
Prepare and serve drinks to customers
Provide fast, courteous customer service
Keep the food area clean
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked flexible hours; night, weekend, and holiday shifts.
Airline Customer Service
All Nippon Airways
05.2014 - 07.2016
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Greenwich English language school
09.2018
Bachelor of Arts - Business, Aviation
Oberin University
09.2013
Skills
RSA certificate
Working with Children Check(expires 11/26)
Food Handling certificate
Skilled with Microsoft Office suite(Word, Excel and Powerpoint)
Strive to provide exceptional customer service, making the client feel
Comfortable and welcome at all times
Affiliations
I am a creative and passionate individual seeking a cabin crew position, bringing extraordinary passion for customer service. I have more than 10 years experience in hospitality, both in Japan and Australia, including twenty-six month as ground staff with ANA at Haneda airport. I have a friendly personality and the ability to learn fast.