Sayano Tomizawa
Melbourne,VIC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Choix Creperie Cafe
02.2020
- And with the intention to become partner to expand the business for an additional premise
- Successfully applied for the business name(still held) but due to the COVID pandemic, the partnership was amicably abandoned due to uncertain business outlook
- Duties included:
- Primary barista
- Making savoury and sweet crepe menu
- Organising new menu items
- Graphic arrangement of menu
- Organising the beginning of the new business at a secondary location
Barista Supervisor
Bobbys Coffee and Bagels
12.2021 - 06.2023
- Began employment at Bobbys Coffee and Bagels as head barista, other duties included food preparation for bagel service, including making condiments for bagels
- Duties also required stock count, stock orders and closing clean up
- Also responsible for new food and drink ideas to increase sales potential.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Coffee Barista
Museum Cafe, Catering Company, Tomizawa
12.2020 - 06.2023
- Started to work at the Museum cafe in Dec, an allrounder/waitress
- Some shifts were as a barista as required, although most work as floor staff
- March ‘21 company started a new operation involving an external food/coffee truck.I operated this truck autonomously as a barista/ food service
- Duties included:
- Floor staff
- Waitress
- Clean up
- Barista
- Food Van, set up everyday, Barista, prepare food, take orders, clean up, pack up
- Food truck is a solo operation, which requires self reliance
- Function role, includes bar service food service, barista service
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Victoria Cafe, Vic Market
11.2020 - 05.2021
- After the lockdown finished in Victoria, began part time work as a barista, four days a week
- Within four weeks of basic training, I started to work more as an allrounder
- Feb 21 began role training new staff
- Duties included:
- Barista/AII rounder
- Taking customer orders
- Basic food prep
- Clean tables and prepare table for next service, General waitressing
- Initial start up for the day
- Training new waiting staff
crepe assistant
Barista, Choix Creperie Cafe
02.2020 - 05.2020
Customer service
Barista, UIT Melbourne
01.2020 - 02.2020
- Greet customers with positive attitude
- Used drink knowledge and training skills to provide quality beverages
- Responsible for closing duties, including cleaning at the end of shift
- Handled monetary transaction, including cash and electronic
- Introduce visitors to Melbourne
- Dutiful submission of all paperwork
- Transportation to and from Hotel-Airport
Tour Guide
11.2018 - 02.2020
- Cessation due to COVID-19 NEST
- Oceania P
All Rounder
Maedaya Restaurant
07.2018 - 05.2019
- Take customer orders and process payments
- Prepare and serve drinks to customers
- Provide fast, courteous customer service
- Keep the food area clean
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Airline Customer Service
All Nippon Airways
05.2014 - 07.2016
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Greenwich English language school
09.2018
Bachelor of Arts - Business, Aviation
Oberin University
09.2013
Skills
- RSA certificate
- Working with Children Check(expires 11/26)
- Food Handling certificate
- Skilled with Microsoft Office suite(Word, Excel and Powerpoint)
- Strive to provide exceptional customer service, making the client feel
- Comfortable and welcome at all times
Affiliations
I am a creative and passionate individual seeking a cabin crew position, bringing extraordinary passion for customer service. I have more than 10 years experience in hospitality, both in Japan and Australia, including twenty-six month as ground staff with ANA at Haneda airport. I have a friendly personality and the ability to learn fast.
Certification
WWCH
Food handling
RSA
Driver Licence
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Barista Supervisor
Bobbys Coffee and Bagels
12.2021 - 06.2023
Coffee Barista
Museum Cafe, Catering Company, Tomizawa
12.2020 - 06.2023
Victoria Cafe, Vic Market
11.2020 - 05.2021
Choix Creperie Cafe
02.2020
crepe assistant
Barista, Choix Creperie Cafe
02.2020 - 05.2020
Customer service
Barista, UIT Melbourne
01.2020 - 02.2020
Tour Guide
11.2018 - 02.2020
All Rounder
Maedaya Restaurant
07.2018 - 05.2019
Airline Customer Service
All Nippon Airways
05.2014 - 07.2016
Greenwich English language school
Bachelor of Arts - Business, Aviation
Oberin University