Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sayasta Karki

Epping

Summary

Dedicated and adaptable individual with hands-on experience in hospitality, customer service, and retail sales. Proven ability to deliver exceptional service, resolve customer concerns, and drive sales while balancing academic commitments. Strong communicator with multicultural sensitivity, fluency in English, Hindi, and Nepali, and a track record of thriving in team-oriented roles. Eager to leverage my customer engagement skills and work ethic in a dynamic role.

Overview

2
2
years of professional experience

Work History

Hospitality and Food Service

Soaltee Hotel
01.2024 - 07.2025
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Excellent communication skills, both verbal and written.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.


Retail Sales Associate

Bhatbhateni Supermarket
04.2024 - 12.2024
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Customer Service Representative

Kantipur Management Pvt. Ltd.
02.2023 - 11.2023
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

General Certificate of Education -

Campion Schol
Lalitpur, Nepal

Bachelors of Commerce (Applied) -

Box Hill Institute of TAFE
Melbourne, VIC

Skills

  • Excellent written and verbal communication
  • Teamwork and Adaptability
  • Attention to detail
  • Dependable and Responsible
  • Organization and time management
  • Analytical thinking

Timeline

Retail Sales Associate

Bhatbhateni Supermarket
04.2024 - 12.2024

Hospitality and Food Service

Soaltee Hotel
01.2024 - 07.2025

Customer Service Representative

Kantipur Management Pvt. Ltd.
02.2023 - 11.2023

General Certificate of Education -

Campion Schol

Bachelors of Commerce (Applied) -

Box Hill Institute of TAFE

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Sayasta Karki