Sayed Moshref
Kingston,Queensland
Summary
Enthusiastic psychology student with a genuine passion for applying psychological insights to enhance social dynamics. Eager to bring a strong academic foundation, coupled with practical experience, to a role that allows for meaningful contributions in diverse social settings. Possesses exceptional interpersonal skills, a proactive mindset, and a commitment to ongoing learning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Johnny Appleseed GPS
Acacia Ridge, QLD
05.2024 - Current
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Engaged in marketing and data analytics to refine target audiences, forecast sales, optimize pricing, improve campaigns, enhance customer retention, and identify growth opportunities.
- Developed proficiencies in MYOB Advanced and BigCommerce, enhancing business management and e-commerce capabilities through streamlined financial management and online store operations.
Retail Consultant
Optus
Browns Plains, Qld
05.2024 - 12.2024
- Provided personalized customer service to ensure a positive shopping experience.
- Implemented strategies to increase store revenue, such as upselling and suggestive selling.
- Resolved customer complaints promptly and professionally.
- Informed customers about current promotions and discounts available at the store.
- Reviewed customer feedback forms to identify areas for improvement in terms of product selection, or customer service standards.
- Proficiency developed in software applications including Jarvis and Pronto, enhancing operational efficiency and data management capabilities.
Team Member
Coles
Logan, Qld
02.2024 - 06.2024
- Received, processed, and stocked merchandise while organizing inventory for easy access and maintaining stock levels.
- Assisted customers with product selection and ordering, providing support to ensure satisfaction.
- Collaborated with team members to enhance productivity and adhered to safety guidelines during operations.
Team Member/Salesperson
Nandos
Logan, Qld
04.2023 - 11.2023
- Recommended merchandise and provided exceptional customer service, ensuring a positive dining experience through product knowledge and friendly interactions.
- Skillfully handled conflict resolution and maintained awareness of sales, promotions, and return policies.
- Collaborated with teammates in a fast-paced environment to prepare dishes and maintain high customer satisfaction rates.
Brazilian Jiu-Jistu Trainer
Bulldog Gym
Paramatta, NSW
03.2017 - 02.2021
- Demonstrated martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
- Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
- Maintained full schedule of classes for groups of different ability levels and end goals.
- Involved in Administration duties including; booking in new students for classes, setting up subscriptions/memberships, and following up inquires via phone calls or SMS
General Warehouse Worker
TOll
Sydney, NSW
11.2019 - 09.2020
- Packed and labeled merchandise accurately for safe shipment, ensuring precise shipping information and preventing potential delivery delays.
- Tracked inventories and input equipment counts into warehouse databases, maintaining comprehensive record-keeping.
- Demonstrated adaptability by working both independently and collaboratively with team members, reporting safety and workflow concerns to leadership.
Education
Bachelor of Psychology (honours) -
Griffith University
Mt GravattMacquarie University
SydneySkills
Hard Skills
- Strong organizational skills
- Effective Time-management
- Bilingual - Able to speak English and Dari at an advanced level
- Intrinsically motivated to meet challenges and overcome adversity
- Able to lead and guide individuals from a wide array of backgrounds
- Proficient in Microsoft Word: PowerPoint, and Excel
- Software Proficiency: SPSS(Analytical Software), Jarvis, Pronto, MYOB Advanced, Big Commerce
Soft Skills
- Able to implement theoretically knowledge into practicals
- Able to create a safe and immersive atmosphere
- Great communication skills especially in the form of asking and utilizing feedback
- Open minded and approachable
- Strong interpersonal skills, which were greatly improved through the course "1008 interpersonal skills" as apart of my Bachelor of Psychology (honors)
- Empathetic and able to tune in to the emotional needs and feelings of others
Affiliations
Volunteering
OutReach Services | 4 Voices
- Logan Central, Qld | May 2024 - October 2024
- Engaged with community organizations to provide outreach services for at-risk individuals, youth and their families.
- Communicating as clearly and effectively as possible, with slow, calm speech and a warm tone for better processing.
- Actively listening to partners, communicate clearly and effectively with sensitivity to diversity, culture, and mental health issues.
- Interacting with an open, relaxed, welcoming attitude, responding with respectful curiosity, and remaining aware of how I make partners feel.
- Followed the partner's lead in how they wish to be assisted and seek clarification to minimize misinterpretation.
Helpline Operator |Saint Vincent DePual
- Acacia Ridge,Qld|Apr 2023-Nov 2024
- Answered phone calls, providing information about Saint Vincent de Paul's services and assessing callers' immediate needs.
- Offered guidance and referrals while demonstrating empathy and compassion to distressed individuals.
- Maintained accurate records of calls, including assistance provided and referrals made.
- Assisted individuals in accessing essential resources such as food, shelter, and clothing, while empowering them to connect with community services.
- Collaborated with the team to improve services, strengthen community ties, and foster positive change in clients' lives.
Certification
- RSA Certified
- Blue Card (Transport & Logisitics) Certified
- Blue Card (Working With Children) Certified
- On Track to Completing Bachelor of Psychology
Timeline
Sales Associate
Johnny Appleseed GPS
05.2024 - Current
Retail Consultant
Optus
05.2024 - 12.2024
Team Member
Coles
02.2024 - 06.2024
Team Member/Salesperson
Nandos
04.2023 - 11.2023
General Warehouse Worker
TOll
11.2019 - 09.2020
Brazilian Jiu-Jistu Trainer
Bulldog Gym
03.2017 - 02.2021
Bachelor of Psychology (honours) -
Griffith University
Macquarie University
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