Summary
Overview
Work History
Education
Skills
Languages Skill:
Timeline
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Sayed Ismail Hofiani

Merrylands

Summary

Service professional with focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellence. Known for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.

Overview

3
3
years of professional experience

Work History

Retail service agent

DHL Group
02.2023 - 10.2024
  • Customer Service: Help customers regarding shipping options, tracking shipments, and addressing inquiries or concerns.
  • Sales: Promote DHL services and products, upsell services, and assist customers with completing shipping transactions.
  • Package Handling: Accept, process, and prepare packages for shipment, ensuring proper labeling and packaging standards are met.
  • Documentation: Manage shipping documentation and ensure compliance with regulations and policies.
  • Cash Handling: Process payments, manage cash registers, and maintain accurate financial records.

Service agent

Money Gram international Inc
  • Customer Service: Assist customers with money transfer services, answer inquiries, and provide information about fees and exchange rates.
  • Transaction Processing: Facilitate money transfers by accurately processing transactions, ensuring compliance with regulatory requirements.
  • Sales Support: Promote MoneyGram's services and products to customers, upselling additional features where applicable.
  • Team Collaboration: Work closely with colleagues to enhance operational efficiency and customer satisfaction.

Driver

Lyft
01.2024 - 05.2025
  • Navigated city routes efficiently to ensure timely passenger pick-up and drop-off.
  • Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.

Administrator officer

Women Health and Development Organization (WHDO)
01.2022 - 12.2022
  • Administrator duties and responsibilities
  • An Administrator is responsible for organizing business documents and maintaining diaries for managers or other professionals. Other duties and responsibilities may include:
  • Answering incoming calls professionally and redirecting them where appropriate
  • Taking accurate minutes at company meetings
  • Monitoring and ordering stationery and other office supplies
  • Reviewing and coordinating office procedures to ensure that company policies are being met
  • Establishing and maintaining an effective filing system for letters, reports, minutes, and other documents
  • Ensuring accurate record-keeping in data entry systems, such as appointments in diaries

English Teacher

OZ ISTANBUL
03.2023 - 10.2024
  • Developed engaging lesson plans tailored to diverse student needs.
  • Implemented innovative teaching strategies to enhance language acquisition.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Fostered a positive classroom environment promoting student participation and collaboration.

Education

MD - Medicine faculty

Zawul University
01.2020

Diploma - English Language

Kardan University
01.2017

Skills

  • Operating System MS Windows XP and 7
  • Microsoft Office
  • MS Word and MS Excel
  • Patience and calmness
  • Basic maintenance
  • Cross-selling and upselling
  • Multitasking and organization
  • Team collaboration

Languages Skill:

PERSIAN: Native
ENGLISH: Fluently speaking, reading, and writing
TURKISH: Good speaking, reading, and writing

Timeline

Driver

Lyft
01.2024 - 05.2025

English Teacher

OZ ISTANBUL
03.2023 - 10.2024

Retail service agent

DHL Group
02.2023 - 10.2024

Administrator officer

Women Health and Development Organization (WHDO)
01.2022 - 12.2022

Service agent

Money Gram international Inc

Diploma - English Language

Kardan University

MD - Medicine faculty

Zawul University

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Sayed Ismail Hofiani