SAYED MAAZ Jardhe
Melbourne,VIC
Summary
Dynamic and results-driven professional with experience at Grand Sylhet Hotel & Resort, excelling in customer service and problem-solving. Proven ability to collaborate effectively with teams and manage inventory efficiently. Recognized for strong communication skills and a commitment to safety procedures, ensuring a welcoming environment for all visitors. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Grand Sylhet Hotel & Resort
Sylhet, Bangladesh
11.2024 - 02.2025
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Prepared welcome packages for new hires.
- Processed payments and updated accounts to reflect balance changes.
- Updated daily log book with information about visitors entering the premises.
Team Member
BFC Mirpur 10
Dhaka, Bangladesh
03.2024 - 09.2025
- Received, processed, and stocked merchandise in accordance with store policies.
- Answered phone calls regarding inquiries about products or services.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
Team Member
Swapno Retail Shop
Sylhet, Bangladesh
05.2023 - 03.2024
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Operated cash registers to process payments from customers.
Customer Service Representative
Aarong
Dhaka, Bangladesh
07.2022 - 04.2023
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Science - Physics
Swinburne University of Technology
Melbourne, VIC06-2027
Higher Secondary School Certificate - Science
Rajuk Uttara Model College
Dhaka, Bangladesh12-2021
Bachelor of Science - Physics
Shahjalal University of Science & Technology
Sylhet, BangladeshSkills
- Teamwork and collaboration
- Ability to Work in Team
- Call center experience
- Customer research
- Communicative Skills
- Scheduling appointments
- Security awareness
- Safety Procedures
- Heavy Lifting
- Waste removal
- Fast learner
- Leadership
- Time Management
- Problem Solving
- Customer service
- Food storage
- Food safety and sanitation
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Affiliations
- Scouting
- Music
- Cooking
- Hiking
- Playing Games
Timeline
Receptionist
Grand Sylhet Hotel & Resort
11.2024 - 02.2025
Team Member
BFC Mirpur 10
03.2024 - 09.2025
Team Member
Swapno Retail Shop
05.2023 - 03.2024
Customer Service Representative
Aarong
07.2022 - 04.2023
Bachelor of Science - Physics
Swinburne University of Technology
Higher Secondary School Certificate - Science
Rajuk Uttara Model College
Bachelor of Science - Physics
Shahjalal University of Science & Technology
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