Sayeed Mohammed Abdul
Delahey
Summary
Multifaceted education sector professional with 9+ years of experience in administration, student services, business systems analysis, and regulatory compliance across higher education, VET, and professional year programs. Demonstrated leadership in managing and mentoring multi-state student services and internship teams. Strong expertise in Learning Management Systems (LMS), Student Management Systems (SMS), and audit preparation. Proven ability to coordinate academic programs, lead system improvements, drive team performance, and support institution-wide operational efficiency
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business and Systems Analyst
Universal Higher Education
07.2024 - 04.2025
- Conduct in-depth analysis of operational workflows across departments (Admissions, Student Services, Academic, Compliance).
- Streamlined the Student Management System (SMS) by mapping business processes, identifying inefficiencies, and implementing automation.
- Collaborated with department heads to collect data requirements and improve institutional data visibility and reporting accuracy.
- Developed dashboards and templates for compliance reporting to TEQSA and ESOS-related obligations.
- Supported digital transformation by liaising between IT teams and end-users to ensure scalable and user-friendly solutions.
- Contributed to risk mitigation through structured data collection and student lifecycle reporting.
Administrative Coordinator
William Light Institute
06.2021 - 06.2024
- Led and managed a team of 12 staff across multi-state student services and internship coordination, ensuring consistent program delivery and high-quality student support
- Supervised the Internship Coordination Team, facilitating successful internship placements and maintaining strong partnerships with industry across various locations.
- Coordinated academic delivery by scheduling trainers, monitoring attendance, and supporting smooth communication between trainers and students.
- Managed student enrolments and records within the Student Management System, maintaining data accuracy and compliance with regulatory standards.
- Supported digital delivery of program content and communication through LMS and Microsoft Teams, enabling effective class delivery and student access.
- Ensured alignment with ACS quality principles and WLI learning and teaching policies, actively participating in audit preparation and compliance reporting.
- Prepared and submitted detailed ACS compliance reports and contributed to internal and external audit processes.
- Led coordination efforts for the teach-out program, ensuring program continuity and student support during organizational changes.
- Fostered positive relationships with academic staff, students, and external partners to enhance program outcomes and student experience
- Facilitated onboarding processes for new staff, contributing to a smooth transition into roles.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Student Services Officer
Universal Institute of Technology
11.2015 - 06.2021
- Delivered comprehensive student services, ensuring well-being and regulatory compliance across academic and administrative processes.
- Assisted students with course variations, deferments, and CoE revisions, processing these changes accurately in PRISMS to meet DHA requirements.
- Coordinated student results administration, maintained enrolment data, and supported the VET Academic team with class allocations and training plans.
- Monitored academic progress and intervention strategies, issuing warning letters and liaising with VET Coordinators to support at-risk students.
- Conducted staff training on student services procedures and system use to maintain service quality and compliance standards.
- Maintained secure, accurate student records in collaboration with IT, ensuring proper data capture, storage, and regulatory adherence.
- Managed student data and facilitated academic activities through the Learning Management System (LMS) and Student Management System (TEAMS).
- Kept up-to-date with DHA regulations for international students, ensuring compliance during enrolment, reporting, and PRISMS updates.
- Administered certificate issuance and maintained documentation for the Training and Assessment Committee.
- Supported compliance with VET Quality Framework and ESOS requirements, including timely data reporting to government authorities.
- Delivered high-quality customer service and implemented continuous improvement strategies within the Student Services department.
- Managed office administration duties, including correspondence, file management, and daily operational support.
- Regularly attended team meetings, contributing to process improvements and cross-department collaboration.
Education
Masters - Master of Business Information Systems
Torrens University Australia
Melbourne, VIC08-2021
Skills
- Leadership qualities
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Analytical thinking
- Microsoft Excel
- Microsoft office
- Operations management
Certification
Microsoft Certified IT Professional (MCITP) (415 - 410) Mar 2014
Timeline
Business and Systems Analyst
Universal Higher Education
07.2024 - 04.2025
Administrative Coordinator
William Light Institute
06.2021 - 06.2024
Student Services Officer
Universal Institute of Technology
11.2015 - 06.2021
Masters - Master of Business Information Systems
Torrens University Australia
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