Summary
Overview
Work History
Education
Skills
Professional Statement
Awards
Hobbies and Interests
Languages
References
Timeline
Generic

Sayma Harun Aunonna

Lakemba,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Oporto
Coogee, NSW
07.2023 - 06.2024
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Cashier

Metro Pita Kabab
Central, NSW
01.2024 - 05.2024
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Verified that all coupons were valid prior to processing them into the system.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Complied with all health and safety regulations while performing job duties.
  • Processed credit card transactions accurately and efficiently.

Receptionist Assistant

One property
Lakemba
10.2023 - 05.2024
  • Developed strong relationships with clients through excellent communication skills.
  • Kept track of meeting room bookings and prepared them prior to use.
  • Inputted client contact information into database accurately.
  • Maintained a neat, organized reception area.
  • Answered incoming calls and routed to appropriate personnel.
  • Handled confidential information with discretion and professionalism.
  • Managed office supplies inventory and reordered when necessary.

Education

MA - Strategic Communication

University of Technology Sydney

Skills

  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Paperwork Processing
  • Scheduling
  • Team Development
  • Store maintenance
  • Sales expertise
  • Customer Service
  • Problem-solving abilities
  • Typing proficiency
  • Microsoft Excel
  • Multi-Task Management

Professional Statement

I am a customer service professional with experience in retail and hospitality. I'm skilled in handling customer inquiries, complaints and providing exceptional services. I would describe myself as a motivated quick learner who is adaptable and thrive in a fast-paced environment.

Awards

  • Responsible Service of Alcohol(RSA)
  • Responsible Gambling Services(RCG)

Hobbies and Interests

  • Teamwork & Time Management
  • Communication & Agility
  • Networking & Creativity

Languages

English
Professional
Bengali
Professional
Hindi
Professional

References

Will be provided on request

Timeline

Customer Service Cashier

Metro Pita Kabab
01.2024 - 05.2024

Receptionist Assistant

One property
10.2023 - 05.2024

Customer Service Representative

Oporto
07.2023 - 06.2024

MA - Strategic Communication

University of Technology Sydney

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Sayma Harun Aunonna