Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saynab Broumand

Melbourne,VIC

Summary

Organized and dependable and hardworking candidate successful at managing multiple priorities with a positive attitude and providing excellent customer service, highly organised proactive and punctual working well within team setting reliable team member with many years of experience in customer service, willingness to take on added responsibilities to meet team goals. Skilled in creating strong work relationship with team setting, multitasking organising and time management abilities combined with expertise in promoting item and promoting customer sales.

Overview

8
8
years of professional experience

Work History

Sales Floor Supervisor

Inditex - Zara
03.2021 - Current
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained and supported sales force with closing deals.
  • Demonstrated product and answered questions for prospective customers.
  • Set sales goals and tracked progress for employees.

Retail Assistant

H&M Retail
04.2019 - 09.2020
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Afghan Supermarket

Khan Haz
03.2016 - 08.2018
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Allied Health -

RMIT University
Brunswick, VIC
02.2020

High School Diploma -

Highvale Secondary College
Glen Waverley, VIC
11.2019

Skills

  • Process Improvement Initiatives
  • Customer Inquiries/resolving complaints
  • Strategic Decision-Making
  • Visual Merchandising
  • Client Needs Assessment
  • Employee Scheduling
  • Positive Reinforcement
  • Staff Coaching and Training
  • Positive and friendly Customer Engagement
  • Meeting Sales Goals
  • POS Systems Expertise/retail transactions processing

Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

Sales Floor Supervisor

Inditex - Zara
03.2021 - Current

Retail Assistant

H&M Retail
04.2019 - 09.2020

Afghan Supermarket

Khan Haz
03.2016 - 08.2018

Allied Health -

RMIT University

High School Diploma -

Highvale Secondary College

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Saynab Broumand