Sayo Fujita

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• Provide a high quality individual response to women which respects diversity and specific needs
• Manage data entry, print and other resources ensuring accessibility, accuracy and relevance.
• Plan and implement targeted information and support strategies eg. Information Seminars, basic Job Club and other strategies that support social connection.
• Participate in the review, development and operations of the organisation as a member of the team.

· Provided clear policies and procedures to ensure a consistent practice, develop a roster each month which guarantees full coverage of the Telephone Service.

· Provided supervision and support to ensure volunteers respond in accordance with the WIRE model.

· Managed a team of 60 volunteers, prioritised tasks and met key performance indicators

· Established and maintained systems and practice which ensure compliance with DFFH, and Registered Training Organisation, Occupational Health & Safety and other legislation

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Evaluated Trainee phone workers performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

• Undertook risk and needs assessment, screen for eligibility and refers to appropriate service(s)
• Provided client centred telephone support and referrals in crisis and non -crisis situation
• Documented call history according to organisation standards.

• Undertook intake assessment of child with disability and their family
• Provided medium to longer term case management to client's with complex needs
• Planned, facilitated and evaluated various respite programs
• Facilitated information sessions and conducted volunteer training.

• Provided accessible and effective intake, information and referral service for the adoption and permanent care programs
• Undertook initial assessment of prospective permanent care and adoptive families
• Conducted interviews for Adoption and Information Services in adhering to Section 87 of Adoption Act 1984
• Provided counselling and range of support functions to individuals and families who have been affected by process of adoption and permanent care
• Organised and facilitated various educational group programs for adoptive and permanent care families.