SAYO YAMAUCHI
Hobart
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waiting Staff Member
RIN
2023.09 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Inspected dishes and utensils for cleanliness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Ground Staff Member
Japan Airlines
2018.04 - 2021.08
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Wedding Server
Keio Plaza Hotel Sapporo
2015.05 - 2018.03
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Cleared dishes and glassware quickly following each course.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Prepared and maintained drink stations throughout catering events.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
Education
Bachelor of Arts - Social Welfare
Hokusei Gakuen University
03.2018
Skills
- Positive attitude
- Time management
- Reservations Management
- Cleanliness and hygiene
- Patience and empathy
- Reliable and Responsible
- Relationship Building
- Cool Under Pressure
- Warm and Friendly
- Wine and Liquor Service
Certification
- Certified Responsible Service of Alcohol
Languages
Japanese
Native or Bilingual
Korean
Native or Bilingual
English
Professional Working
Timeline
Waiting Staff Member
RIN
2023.09 - Current
Ground Staff Member
Japan Airlines
2018.04 - 2021.08
Wedding Server
Keio Plaza Hotel Sapporo
2015.05 - 2018.03
Bachelor of Arts - Social Welfare
Hokusei Gakuen University
- Certified Responsible Service of Alcohol
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