SAZID R KURAWALA

• Working on Essential Eight’s Cyber Security Assessment Project, documenting process 􀃮ow for penetration testing, Supplier Assessment methodology, Crown Jewel onboarding, building procedure guide for security consultants, conducting workshops with internal and external customers to gather pain points and new
• requirements for privacy and security assessments, providing documents to knowledge team to build KB articles, automation of manual tasks, building playbooks on reporting controls
• Turning vague Supply Chain business domain requests into meaningful business requirements to build Dashboards for Supplier Sales, Maintenance, Location, Nil Stock and Outstanding PO, Health Expenditure Watch report, Freight report and Inventory Analytics. With the help of these dashboards and reports, it is envisaged that
• business would save approx $200,000 per year,
• ●Performing Gap Analysis of two licensing tools: SNOW SLM and ServiceNow SAM Pro, understanding and documenting the AS IS and TO BE states, highlighting implications and making recommendations,
• ● Working in an Enterprise Data Lake project, performing Enterprise Level form analysis for Workspace and Data Source, making recommendations, documenting the process for executive approvals, writing stories for the developers, preparing test cases and testing the changes in UAT,
• ● Business Analysis Networking, Communication and Collaboration
• activities.

● Migrating legacy systems to SalesForce: analyzing client
requirements, developing process 􀃮ows, user stories, requirement documents, functional design, test processes and facilitating UAT,
● Conduct requirements elicitation sessions including workshops,
interviews and surveys to capture requirements,
● Follow the change management process, identify and manage the impacts of change on people, process and systems,
● Investigate and manage Business System problems, risks and recommend solutions and identify opportunities to improve system and process performance.
● Helping teams with developing relevant user training materials and deliver process walkthrough sessions occasionally,

● Requirement gathering for different integrated functional, technical, vendors and operational teams for the successful implementation of releases\upgrade projects,
● Identifying gaps in business processes and putting processes in place to minimize plant downtime, cost and issues,
● Played multiple roles in a project delivery\problem record: acted as a BA, con􀃭gurator, product owner, tester and technical support,
● Requirement gathering & documentation: BRD, SRS, Requirement Traceability Matrix, User Stories, Use Cases, Test Cases, Change Documents,
● Creating system test plans for business users to ensure acceptable quality and integrity of solutions,
● Assist in landing releases into relevant environments, via change management processes in an Agile environment,
● Coordinating and PVTing changes, working with endors to support business functions,
● Occasional on-site support: for Infrastructure\Server Rooms changes, Network troubleshooting, cable patching, Plant Hardware: PDAs, VCs (Vehicle Computer), BT Scanners, Timeclocks, Security
systems, Wired\Wireless Access Points,
● Automation of repetitive tasks, con􀃭guring system alerts in system monitoring tools,
● SME for applications and plant infrastructure.

● Providing 2nd/3rd level support, RCA, Problem & Change Management for Vendor, internal applications and web sites across Asia Paci􀃭c, SaaS and Cloud applications with ITIL framework,
● Providing a high level of applications and web servers maintenance and administration,
● Service Delivery and Support, incident investigation, diagnosis and problem management,
● Regular performance check for systems, applications’ technical documentations,
● Escalations to Vendors, Service Providers and internal development team if an issue needs a bug 􀃭x or code change via Jira,
● Coordinating Applications and Website implementations with QA and dev teams, PVTing applications post deployment,
● Automation of server reboot, applications log rotation and log compression and monitoring via various system monitoring tools,
● Writing training manuals for users and internal stakeholders in Confluence,
● Creating test environment for QA team and frequent database refresh to maintain the QA environment,
● Website configuration via content management systems,
● Data quality analysis, data cleansing using Sybase and SQL,
● Applications SME.