Scarlet Nguyen
NORANDA,WA
Summary
Dynamic professional with a diverse background in customer service and education, notably at Belmont Oriental Supermarket and An Nhân Coffee. Excelled in roles requiring adaptability, efficient multitasking, and strong communication skills. Proven track record of enhancing customer satisfaction and streamlining operations. Skilled in leveraging organizational abilities and a solid work ethic to achieve results.
Overview
1
1
year of professional experience
Work History
Chinese Language Teacher
Self-employeed
Perth
03.2024 - Current
- Used Skype to give online lectures and assign web-based activities such as Kahoot and Quizlet.
- Coached students in using proper pronunciation and pitch when speaking Chinese.
- Developed students' vocabulary of Chinese words, characters and loanwords using learning and memorisation techniques.
- Designed and administered assessments to evaluate student progress and comprehension.
Cashier
Belmont Oriental Supermarket
Perth, WA
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
Smoothie Barista
An Nhân Coffee
Viet Nam
07.2023 - 12.2023
- Took customer orders and accurately processed in system.
- Prepared and served juices and blended drinks.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Assisted in the development of new smoothie recipes for menu expansion and increased sales.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
Waitress
An Nhân Coffee
Viet Nam
07.2023 - 12.2023
- Greeted new customers, discussed specials, and took drink orders.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Science - Nursing
Curtin University
Perth, WA07.2027
Skills
- Customer Service
- Adaptability and Flexibility
- Efficient multitasking
- Written and verbal communication
- Organizational abilities
- Work Ethic and Integrity
Languages
Vietnamese
Native or Bilingual
Timeline
Chinese Language Teacher
Self-employeed
03.2024 - Current
Cashier
Belmont Oriental Supermarket
12.2023 - Current
Smoothie Barista
An Nhân Coffee
07.2023 - 12.2023
Waitress
An Nhân Coffee
07.2023 - 12.2023
Bachelor of Science - Nursing
Curtin University