Scarlet Wood
Scone,NSW
Summary
Dynamic candidate with electrical mechanic and welding knowledge who possesses transferrable lifelong abilities. Proven ability to work as a team player and leader, meet KPIs, and address issues effectively while keeping a happy and inviting atmosphere. A quick and willing learner with a passion for work who is driven to utilise interpersonal skills, adapt to new challenges, and learn in a fast-paced, high-risk workplace. Committed to being a team member, delivering great performance, and contributing to the growth of an established company and brand. Demonstrates great problem-solving abilities and a proactive approach to new challenges. Known for adaptability, innovation, and a results-driven approach. Committed to making meaningful contributions and achieving organisational objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Track Manager
Hyper Karting
12.2023 - 12.2024
- Managed front desk operations and led a team of staff in FOH and BOH operations in the venue
- Overlooked Hospitality, Pit, Track and Venue-Host Supervisors
- Worked alongside the Venue Coordinators, Marketing team, HR and Customer Service team to ensure flow of all operations and guest satisfaction
- Coordinated events and ensured a smooth flow of operations at a high-paced venue
- Trained new staff members on company policies and procedures
- Coordinated scheduling of track maintenance and inspections to ensure compliance with safety regulations
- Handled guest complaints and resolved issues promptly to ensure customer satisfaction
- Managed pricing and implemented cost-saving measures; and increased profitability
- Developed and executed marketing strategies via social media to attract new clients for Hyper Karting
- Served as a first Aid responder in emergency situations while working as the Track Manager
- Served as communicator between onsite and offsite staff
- Worked under guidance of experienced professionals to learn trade best practices and techniques
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary
- Enhanced practical skills by assisting experienced professionals in various tasks
- Adhered to company policies, procedures, and safety guidelines during daily work activities
- Supported in troubleshooting problems, leading to minimal downtime and maintaining Karts in operation
Workshop Mechanic
Hyper Karting
03.2023 - 12.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Welded in flat, circular, horizontal, vertical, and overhead positions.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance changes, brake, motor and gearbox to preserve performance and reliability of Karts.
- Maintained a safe working environment at all times by adhering to company guidelines and regulations, reducing workplace accidents.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced downtime for the business by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Provided support in developing custom jigs/fixtures to facilitate more efficient production workflows.
- Conducted thorough inspections of welds to ensure adherence to proper standards.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
Hospitality Supervisor
Hyper Karting
06.2022 - 12.2023
- Overcame challenging situations involving unhappy guests or unforeseen issues with grace under pressure to maintain overall satisfaction levels among clientele base consistently high.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Facilitated clear communication among team members by holding regular meetings, encouraging open dialogue, and implementing effective problem-solving techniques.
- Boosted revenue with upselling techniques and promotion of special events or packages to guests.
- Maintained high levels of cleanliness throughout the venue to comply with regulations and standards.
Race Hostess
Hyper Karting
08.2021 - 12.2023
- Two years experience as a hostess at a busy sports and recreation venue
- Provided excellent customer service and ensured guest satisfaction at Hyper Karting
- Managed customer experience within the venue, and guest lists and seating arrangements
- Managed a high volume of incoming calls and emails to address customer inquiries and concerns in a timely manner
- Assisted customers with product recommendations and guided them through the purchasing process
- Provided technical support and troubleshooting assistance to customers experiencing difficulties with products or services
- Processed orders, returns, and exchanges efficiently while maintaining accuracy and attention to detail
- Collaborated with cross-functional teams on-site and off-site to streamline processes and improve overall customer experience
- Managed all front desk operations including guest check-in and check-out, reservations, and resolving guest issues
- Utilized POS system to process guest payments and maintain accurate records of revenue and expenses
- Trained and supervised FOH staff in front desk and pit operations
- Maintained cleanliness and maintenance of public areas in the venue
- Maintained flow of operations from the FOH front desk staff to Race Hosts, pit and track marshals
- Communicated with onsite manager
Education
Business Management & Marketing -
International College of Management Sydney
Manly02.2023
Skills
- Problem Solving
- Active Listening
- Interpersonal Skills
- Self Motivation
- Analytical Thinking
- Time Management
- Teamwork and collaboration
- Product Knowledge
Certification
HLTAID011 First Aid/CPR Certificate
Languages
English
Native or Bilingual
Timeline
Track Manager
Hyper Karting
12.2023 - 12.2024
Workshop Mechanic
Hyper Karting
03.2023 - 12.2024
Hospitality Supervisor
Hyper Karting
06.2022 - 12.2023
Race Hostess
Hyper Karting
08.2021 - 12.2023
Business Management & Marketing -
International College of Management Sydney