Scarlett Bourke

Within this job I was trained extremely well and gained many new skills, I learnt the true importance of customer service and what it's like to work for a premium company.

• Attended and worked events for luxury items exclusively for VIP customers and higher up personnel.
• Developed strong rapport with customers and created a positive impression of the business.
• Delivered energetic and professional responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Processed stock, filed documents, completed sales reports, and maintained a visually appealing and organized display for optimal sales promotions.
• Greeted customers and helped with product questions, selections, and purchases.

I had the amazing opportunity through The Fashion Institute to volunteer at the AAFW 2022 where i worked at numerous locations in the BOH and FOH.

• Assisted with special events and programs.
• Dressing the models in between dress changes and shows.
• Assisting and seating guests and VIPs.

• Managed cash register after end of shift to balance and record accurate transactions.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Trained and supervised new employees to use selling strategies and apply best practices.

• Helped customers complete purchases, locate items, and professionally dealt with customers concerns and complaints.
• Managed efficient cash register operations.
• Maintained clean sales floor and straightened and faced merchandise.

I had the opportunity to work at a Skincare factory in Sydney and fulfilled the general duties of helping in the lab such as:

• Monitored and ordered supplies and materials to keep office well stocked.
• Manufacturing and packing products.
• Making appointments for ingredient suppliers.
• Maintaining cleanliness around the workshop.

• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials, and took drink orders.