Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Scarlett Dahal

Westmead

Summary

Dedicated administrative professional with over 5 years of experience in efficiently managing office operations, providing exceptional support to senior management, and enhancing organizational productivity. Highly efficient and accurate with strong planning, problem-solving and communication skills via email, phone, in person. Experienced in processing applications, documents, reports before deadlines.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Care Agent

Zip Water
12.2024 - Current
  • Resolved escalated issues by implementing tailored solutions, enhancing customer satisfaction and retention.
  • Reduced response times by implementing effective organizational strategies in managing inquiries.
  • Streamlined invoicing procedures, reducing processing time while improving overall efficiency in account management.
  • Collaborated with cross-functional teams to facilitate smooth workflow between departments, ensuring seamless communication on financial matters.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.

Nightfill

Coles Supermarket
09.2022 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Passport Production Officer

Department Of Foreign Affairs And Trade
04.2024 - 07.2024
  • Facilitated communication between departments, ensuring smooth operations throughout the entire production cycle.
  • Provided various administrative support in relation to and prior to the issue of Australian travel documents, with guidance as required.
  • Performed data verification of paper-based passport applications to online forms.
  • Consistently met and exceeded KPIs related to passport production, including accuracy, timeliness, and customer satisfaction
  • Maintained a high level of confidentiality and security in handling sensitive personal information

Administration/Accounts Officer

NMIS
11.2022 - 01.2024
  • Generated financial reports and summaries for management review
  • Reconciled bank statements and credit card accounts for accuracy and completeness
  • Experience with software such as Xero, DEXT and Aroflo
  • Created reports for THALES Australia in a timely manner
  • Experience with payroll preparation and payment through Xero
  • Working direct with MD and helping him with various tasks such as reporting, invoicing, creating new projects
  • Completed payroll for employees and maintained detailed records of procedures
  • Maintained and processed invoices, deposits, and money logs
  • EOM financial report preparation with accountants for the company
  • Identified accounting errors when cross-referencing documents and database information
  • Reduced financial discrepancies through transaction monitoring and management.

Administrator

Hudson Apartment Hotels
01.2022 - 07.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Arranged special accommodation for guests to enhance visitor experiences
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests
  • Input customer data into reservation systems and updated to reflect room changes
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction
  • Processed guest payments for room charges, food and beverage charges and phone charges
  • Handled high volume of phone calls and routed to proper guest or internal department
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Bookkeeping Assistant

PTM Group
03.2022 - 05.2022
  • Reviewed purchase documents and company receipts for reconciliation with statements
  • Processed payroll, numerous electronic deposits and employee pay adjustments
  • Supported accounting department during monthly closings
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
  • Handled bi-weekly payroll services for 40 employees
  • Performed clerical duties such as replying to emails and answering phone inquiries
  • Learnt and used the Jobpac system to enter invoices, process payrolls and pay contractors promptly without any mistakes.

Receptionist Administrator

Palmerston Medical Clinic
07.2018 - 02.2022
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possessions
  • Answered incoming calls, directing clients to individuals addressing specific needs
  • Promoted maintenance of professional and courteous customer interactions across reception personnel
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Kept the reception area clean and neat to give visitors a positive first impression
  • Handled complaints and questions, and re-directed calls to other team members
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
  • Acted as first point of contact and set appointments for prospective clients.

Customer Service

Kmart
05.2017 - 07.2018
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cross-trained and provided back-up for customer service managers.

Education

High School Diploma -

Darwin High School

Bachelor of Accounting (Current) -

University of South Australia

Skills

  • Calendar Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Training and Development
  • Quick Learner
  • Telephone Etiquette
  • Time Management
  • Multitasking and Organization
  • MS Office Applications
  • Jobpac Software

Certification

First Aid Certificate, First Aid pro, Darwin, NT

References

Hrishi Bacchhav - (Team leader Coles)

0478717623


Vish Raman - Team Leader (Zip Water)

0401339696

Timeline

Customer Care Agent

Zip Water
12.2024 - Current

Passport Production Officer

Department Of Foreign Affairs And Trade
04.2024 - 07.2024

Administration/Accounts Officer

NMIS
11.2022 - 01.2024

Nightfill

Coles Supermarket
09.2022 - 07.2025

Bookkeeping Assistant

PTM Group
03.2022 - 05.2022

Administrator

Hudson Apartment Hotels
01.2022 - 07.2022

Receptionist Administrator

Palmerston Medical Clinic
07.2018 - 02.2022

Customer Service

Kmart
05.2017 - 07.2018

Bachelor of Accounting (Current) -

University of South Australia

High School Diploma -

Darwin High School

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Scarlett Dahal