Scarlett Felmingham
Lutwyche,Queensland
Summary
Dynamic and dependable, with a proven track record at Spendless Shoes and Coles Supermarket, I excel in customer service and team collaboration. Skilled in POS system operation and proficient at upselling, I consistently exceed performance targets, enhancing customer satisfaction and team productivity through effective problem-solving and attention to detail.
Overview
3
3
years of professional experience
Work History
Retail Service Associate
Spendless Shoes
Brisbane, QLD
05.2023 - Current
- Handled customer inquiries and concerns promptly, resolving issues professionally to maintain a positive brand reputation.
- Enhanced customer satisfaction by providing personalised assistance and product recommendations.
- Meet KPI goals.
- Sorting stock and replenishing shelves.
- Opened and closed the store independently.
- Picking online orders.
Picker/Warehouse Packer
Symbion
Launceston, TAS
06.2022 - 12.2023
- Picking and packing pharmaceutical products.
- Picking fridge lines, bulk, and low-high value products.
- Replenishing stock.
- Meeting KPI goals.
- Maintaining a clean workspace.
- Used RF scanners to track orders and verify accuracy.
- Followed safety protocols and procedures to minimise workplace accidents.
- Quality checked products before sending them off.
Online Team Member
Coles Supermarket
Launceston, TAS
01.2022 - 12.2022
- Consistently exceeded performance targets by actively seeking out ways to improve productivity and enhance results.
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
- Provided exceptional customer service by resolving issues quickly, professionally, and empathetically.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Service Supervisor
Coles Supermarket
Launceston, TAS
03.2021 - 12.2022
- Handled customer complaints and inquiries.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Monitored team's performance and gave feedback when necessary.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to the manager.
Education
Bachelor of Science - Aesthetics
Torrens University Australia
Brisbane, QLD12.2026
Skills
- Upselling strategies
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Adaptable and Flexible
- Team Cooperation
- POS System Operation
- Safety and Cleanliness Standards
- Inventory and Stocking
- Product Knowledge
- Item Ticketing and Pricing
Additional Information
Full manual car licence.
Timeline
Retail Service Associate
Spendless Shoes
05.2023 - Current
Picker/Warehouse Packer
Symbion
06.2022 - 12.2023
Online Team Member
Coles Supermarket
01.2022 - 12.2022
Service Supervisor
Coles Supermarket
03.2021 - 12.2022
Bachelor of Science - Aesthetics
Torrens University Australia