Scarlett hardy
Coolum Beach,Queensland
Summary
During my time at Coolum Coles, I had the chance to build strong customer relationships. On some days, I also took on the responsibility of supervising the department, making sure everything ran smoothly. I learned how to stay calm under pressure and create a welcoming environment for both customers and staff. I was reliable when it came to handling refunds and always worked to improve the shopping experience, which helped boost customer service ratings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Coles Supermarket
11.2021 - 10.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Coolum State High School
Coolum Beach12-2022
Skills
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Inventory management
- Refund handling
Certification
Certificate || in Work and Vocational Pathways
Timeline
Customer Service Supervisor
Coles Supermarket
11.2021 - 10.2025
Coolum State High School