Scarlett Howard
Dromana,VIC
Summary
Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies. Ready to take on any required task with a positive, resourceful and hardworking mindset.
Overview
4
4
years of professional experience
Work History
Shift Leader
Guzman y Gomez
Mornington, Vic
08.2024 - Current
- Assisted in the development and implementation of new operational procedures.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled inventory counts, receiving and approving deliveries
Kfc Team Member
KFC Rosebud
Rosebud, Vic
06.2021 - 11.2025
- Arrived on time for shifts and adhered to company dress code guidelines
- Communicated effectively with customers, supervisors, and fellow team members
- Performed opening and closing duties, including store cleaning and restocking
- Corrected order and product mistakes by assisting customers with refunds
- Greeted customers and answered questions regarding products and promotions
- Collaborated with other employees to meet sales targets and deadlines
- Assisted new employees during training sessions
- Maintained knowledge of company policies and procedures to promote productivity and safety.
Gym Receptionist
Tonic Squash & Gym
Dromana, Vic
05.2023 - 11.2023
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Provided information on class schedules, pricing plans, and available services.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
Education
High School Diploma -
Mornington Secondary College
Mornington, VIC11-2023
Skills
- Safety Understanding
- Product Knowledge
- Money Handling
- Willingness to Learn
- Teamwork and Collaboration
- Cleaning Workplace
Certificates
- RSA
- CPR
- First-Aid
Timeline
Shift Leader
Guzman y Gomez
08.2024 - Current
Gym Receptionist
Tonic Squash & Gym
05.2023 - 11.2023
Kfc Team Member
KFC Rosebud
06.2021 - 11.2025
High School Diploma -
Mornington Secondary College